Services And Solutions Director

Job Title

Job Description

The Services Operations Manager will manage integral Service optimization to improve customer service level.
Your role:
• Work closely with account teams to help close business and grow professional services revenue.
• Identifies areas of solution & service delivery improvement.
• Liaises between customers, R&D, product management, sales, customer support and technical services to resolve product, status and service inquiries.
• Manages escalations, when necessary, and ensures service recovery and other actions to resolve service-related issues.
• Selects, develops and evaluates personnel.
• Continually seeks opportunities to increase customer satisfaction, deepen customer relationships and increase customer success.
• Understand local customers’ environments, local challenges and regulations and leverage this information to ensure overall customer success with our solutions, products and services.
• Collaborate with product & BG teams to build technology & services to drive customer success, reduce cost of delivery, increase automation, decrease customer effort and enhance solutions.
• Manage the Professional Services practice and/or sub-functions to an agreed set of metrics, and help set the vision for its evolution.
• Set measurable goals, and expectations for team members and help them be successful.
• Provides service and/or solution delivery oversight to ensure all project management and/or delivery standard processes are followed
You're the right fit if:

• 15+ years of experience, preferably in the Healthcare domain.

• 5-7 years of experience in Healthcare Informatics.

• Fluent English.

• Bachelor degree in Medicine, IT Engineering or correlated areas.

• Masters in Clinical areas or Business Areas.

• Desirable fluency in Spanish.

-> This role needs availability to at least 50% travel within Latin America, and occasionally outside of Latin America.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.