EndereçoJob Title: Sr. Solutions Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you! If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you. Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Concentrix + Webhelp provides eligible employees with an opportunity to enroll in multiple benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to implement IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop and run the future of CX. We're a remote-first company looking for the absolute best talent in the world. #LI-Remote Requirements:
- Bachelor's degree in related field and 5years of experience .(Professional Business Services Solutions Provider, Contact Center, BPO experience)
- Proficient Portuguese and English
- Client-facing experience
- 4 years of experience leading and closing projects
- Design customized customer experience solution proposals for clients, focused on Customer Relationship Management Solutions in Contact Center / Front Office, and associated back office/ processing center offerings developing CX solutions within a complex operational environment
- Use and apply our subject matter experts' knowledge of market insights and competitive landscape, specifically around the technology applied in CX business
- You will help deliver a quantifiable solution to the client meeting their business case needs.
- Collaborate with all levels of our organization, including senior executives in sales, products, and operations, and in several countries
- Be an internal and external subject matter expert (SME)
- Contribute to the continuous improvement efforts on the Solutions team
- You will report to a team of Solutions Architects
