Strategic Accounts Associate

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Job Description

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Worldpay’s Strategic Accounts team is responsible for the management of the largest technology focused companies in the world, across the Digital, Travel and Retail sectors. The team is responsible for managing the payments business in any market for the largest customers at Worldpay, and for driving additional revenue from these accounts to hit financial growth targets.

What you will be doing

As an Associate on our Strategic Accounts team, you will support the Director of Strategic Accounts, as well as Relationship Managers in order to maintain and grow a book of business comprised of existing enterprise accounts.

The Day-to-Day

• Support all aspects of the relationships with our largest and most strategic customers, contributing to merchant relationship health and increased merchant advocacy.
• Responsible for creating strategic account plans for our largest merchants and seeking out new opportunities to drive additional revenue.
• Manage specific deals with customers to drive new revenue, and project manage the go-live process on new launches.
• Develop merchant-facing materials to support cross-sell opportunities and driving share of wallet growth based on thorough understanding of merchant strategy and growth ambitions.
• Support Director on key opportunities to partner with our merchants, to co-create new products and drive innovation in global payments.
• Support Director with day-to-day management of the team incl. KPI tracking and executive-level reporting.
• Stay abreast of latest developments and news on our accounts and the payments industry, to thoroughly understand merchant strategy and capitalize on opportunities for new revenue and product innovation.
• Co-ordinate multiple stakeholders across the business in locations around the globe (incl. Product, Customer Support, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for customers.
• Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay from FIS.
• US-domestic and international travel required for this role.

What you bring:

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Organizational and time management skills required to handle multiple time-sensitive projects across our customers.
• Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
• Proficiency with Microsoft Outlook, Excel and PowerPoint.
• Experience in FinTech, Tech, eCommerce or Financial Services preferred.

Added bonus if you have:

• Payments experience
• Experience with Salesforce.com

What we offer you:

• Training across core financial, sales and FIS solutions
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $83,740.00 - $138,180.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.. This position may be eligible for bonus and/or commission.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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