TECHNICAL ENGINEER

In this position, you’ll play an important role in Global ICL IT, ensuring effective and efficient use of IT devices and technology.  

Responsibilities: 

• Provide second level support to IT teams and users. 

• Train and keep related IT staff informed of changes or updates specific to technical areas. 

• Build hardware requirements for desktops, laptops, mobile devices. 

• Manage computer and mobile policies to ensure compliance with organizational standards. 

Technical Skills and Knowledge: 

1. Operating Systems: 

• Proficiency in Windows, mobile IOS and Android operating systems. 

1. Software Support: 

• Experience with software installation, configuration, and troubleshooting. 

• Familiarity with productivity suites (Microsoft Office, Google Workspace) and specialized applications. 

1. Microsoft System Center Configuration Manager (SCCM): 

• Efficiently manage software installations, patches, and system configurations. 

1. Microsoft Intune: 

• Manage and secure devices from a central console. 

1. Office 365 Administration: 

• Handle user accounts, licenses, security settings, and collaboration tools. 

1. PowerShell Scripting: 

• Create custom scripts, manage configurations, and perform system maintenance. 

1. Azure Automation: 

• Utilize cloud-based automation, operating system updates, and configuration services for consistent management across Azure and non-Azure environments.  

1. Networking Basics: 

• Knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting. 

1. Security Awareness: 

• Awareness of security best practices, data protection, and user access controls.