Technical Services Manager

Position Summary

Responsible for managing all technical service processes guaranteeing flawless execution according to customer's expectations and aligned with strategic objectives in assigned country. Manages customer expectations and ensures new requirements are embedded by required process changes before roll-out. Responsible for People Management processes including selection, retention, motivation, and people development. Ensures that company's quality, legal, and regulatory requirements are being followed within the team and with distributors and outsourced companies. Ensures customer satisfaction with level of Technical Services offered to customers.

Duties and Responsibilities

• Monitors call center and technical support activities in assigned country such as customer call intake, field dispatch, spare parts inventory management, and field transfer operations.
• Monitor’s execution of Technical Services (installations, maintenances, repairs and modification) in assigned country to ensure completion on a timely basis and to ensure organization requirements and government regulations are met.
• Visit and handle customer cases that are more critical or strategic.
• Responsible for People Management processes including selection, retention, motivation and people development. Identify high potentials and provide development opportunities ensuring exposure and visibility within the organization.
• Defines goals, objectives, resources and budget for area of responsibility. Establishes mechanisms to review, follow up, and improve Key Performance Indicators (KPIs) in order to ensure that service and financial targets are met.
• Responsible for communicating business related issues or opportunities to next management level.
• Performs other duties assigned as needed.

Education, Experince and Skills

• Bachelor’s Degree: Engineering
• Minimum of seven (7) years professional experience in areas such as Technical Service and/or Supply Chain.
• Advanced English
• Strategic thinking
• Conflict management
• Business understanding
• Basic Analysis and interpretation
• Problem solving
• Sense of Urgency
• Teamwork
• Results and Performance
• Driven Customer Focus
• People management
• MS Office

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 

Fortive: For you, for us, for growth. 

Ready to move your career forward? Find out more at careers.fortive.com.

About Us

Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world.