Accounts Receivable & Collections Analyst

Job Description

• 2 - 4 years of related work experience and general knowledge within your functional area; or an advanced degree without work experience.

• Finance background.

• Bi-Lingual: Must possess the ability to communicate effectively both orally and in writing in the Portuguese & English language.

• Good understanding of the LATAM market and statutory requirements.

Responsibilities

• Manages the medium to large business customers portfolio on a daily basis via AR Aging report.

• Identifies focus accounts that require intervention or escalation to Team Lead/Management.

• Examines and investigates the detailed level of customer accounts invoices, payments, credit memos and unapplied credit via account reconciliation.

• Conducts a regular call and emails to customers based on Collection Policy and guidelines of the Company.

• Works

• with Sales, Legal, Finance Ops, Renewals and other internal workforce to ensure proper coordination and escalation is addressed on the account and/or resolve billing issues which has a direct impact to collection process

• Recommends and process Suspension, Cancellation, Write-off and Reactivation.

• Analyses the delinquent account balances and negotiate with delinquent accounts

• Conducts quality controls/operational audit work, monitor control compliance and report any control deficiency.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.