Administrative Assistant/Customer Service Representative

Sofia Health is a US tech startup dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.

Job Overview:

We are seeking a highly motivated and organized individual to join our team as an Administrative Assistant/Customer Service Representative. In this dual role, you will play a crucial part in supporting the day-to-day administrative operations of the company while also ensuring exceptional customer service to our clients. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for promoting wellness.

Responsibilities:

Administrative Assistant:

• Perform general administrative tasks such as managing calendars, scheduling appointments, and organizing meetings.
• Manage the organization and filing of financial and administrative documents.
• Assist in maintaining and updating records, databases, and files.
• Coordinate travel arrangements and prepare the necessary documentation.
• Handle incoming and outgoing correspondence and communications.
• Collaborate with various departments to facilitate smooth workflow and communication.

Customer Service Representative:

• Act as the first point of contact for customer inquiries, providing timely and accurate information about our products and services.
• Respond to customer emails, phone calls, and live chats in a professional and friendly manner.
• Assist customers with order placement, tracking, and issue resolution.
• Provide product recommendations based on customer needs and preferences.
• Maintain a high level of product knowledge to effectively address customer inquiries.
• Collaborate with the sales and marketing teams to promote new products and promotions.

Qualifications:

• High school diploma or equivalent; additional education or certification in administration or customer service is a plus.
• Proven experience in administrative roles and customer service.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Proficient in using Google Suite, Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Passion for health and wellness is desirable.
• Work in 100% english

We Offer:

• Flexible working hours
• Remote work.
• Continuous training and development.
• Competitive compensation.

All hires begin with a short trial period during which the individual's competence, aptitude, and experience will be assessed. We hire people willing to do whatever it takes to help the team succeed.

If you are a motivated individual with a passion for wellness and the skills to excel in both administrative and customer service functions, we invite you to apply. Join us in making a positive impact on people's lives through our commitment to holistic well-being.

Job Type: Full-time

Salary: R$2,500.00 - R$2,700.00 per month

Experience:

• Customer Service Representative: 1 year (Required)
• Administrative: 1 year (Required)

Language:

• English (Required)