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Forma de trabalho
SalárioTop Reasons to work with us· Attractive remuneration, great perks (meal and transportation allowance), and performance incentives· Comprehensive private health insurance from day 1· World-class workspaces, great central location with lots of different public transportation options ( right next to Halic Metro Station)· Engaging activities and recognition programs· Strong learning and development plans for your career growth· Positive culture for you to BeMore at work· Be coached and mentored by experts in your field· Join a global company, winner of hundreds of industry awardsWhat is your mission?· Provide excellent player experience in a timely manner via all relevant communication channels.· Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion· Practices consistent and clear decision making to provide the optimal player experience· Identifies and communicates trending or emergent issues through the appropriate channels· Utilizes proprietary and external tools and resources to identify and resolve player inquiries· Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience· Maintains the required performance indicators· Understands the technical back end and operations of our games· Troubleshoots technical support issues with players· Improves and expands technical knowledge and familiarity with technical issues to better assist players.· Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System.Who are we looking for?· At least a Diploma, Bachelor's Degree, or Master's Degree in any field.· Ideally 2 years of work experience in the related field.· We'll work with regions most popular games and we require FPS or MOBA experience· Fresh graduates are encouraged to apply!· Strong time management skills.· Motivated to exceed expectations.· Strong communicator with an emphasis on effective listening and empathizing with customers.· Excellent communication skills in English and the language of the supporting market. Must have a high level of accountability and the ability to follow a single issue through to resolution, no matter how difficult the issue may be
