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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
To provide customer service support for BSC products by processing customer and internal product / service orders, responding to and tracking pre-sales and post-sales product-related inquiries and service needs. Serves as the country customer's point-of-contact regarding product availability, pricing, scheduling, delivery status; strives to maintain customer goodwill by providing responsive customer service.
Key Responsibilities
- Process trunk stock deliveries to sales representatives, as well as inventory transfers.
- Monitor the complete delivery processes.
- Arrange special deliveries on request.
- File ordering documents and related records.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives.
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Order Taking Processes: Order Entry – Sales; Order Entry – Consignment (Billing / Replenishments); Price List Maintenance / Checking (Normal / Special / Contract Pricelist); Adjustment Processing (Sample / Good Exchange / Product Complain); Customers / Products Master Maintenance; Product Returns and Credits Notes.
- Quality: Ensure understanding of the SOP's related to Product Complaints and Field Corrective Actions; Ensure that product complaints are reported within the allowed timeframes by detecting quality related issues and acting upon them; Contribute to the timely closure of Field Corrective Actions.
Requirements:
Bachelor's degree
Previous experience in contracts or bids
Requisition ID: 578079
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
