ASSOCIATE MANAGER

Consultant - Carries out Linux/Unix administration activities including Health checks, Incident Management, Change Management, Problem Management, Query and Service Level Management activities;  Act as first level of escalation for Unix operation related matters.  Assist L2 support team in case any challenge /issue reported during execution of Unix operation task during incident and change.  Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice.  Prepare ROTA and workplan for L1 and L2 pool to ensure 24/7 coverage of Unix operation team.  Interaction and resolution issues of complex in coordination with vendor  Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance.  Review planned changes for weekend and appropriate resource allocation.  Working closely with SME team and making assessment of execution of domain related actions.  ensure that the monitoring of event TSOM/remedy queue is being checked frequent intervals.  In the function of Unix specialist you are responsible for maintaining our high end and critical Solaris & Linux servers. Primary Skill required is Linux and Secondary skill should be Solaris. We are looking for a dedicated and experienced technician who can work via processes but also has a flexible attitude to perform tailored services for our clients.  Required to work in rotating shifts(24x7) and also provide standby support if required  Required to work on multi-OS platform if applicable  Required to support multiple customers  Perform all the L1/L2 activities and take initiative to work on L3 activities 6 to 9 years in Linux and AIX Non-IT experience: 1– 3 years Diploma or Bachelor’s in Engineering, Science, Commerce. Areas Knowledge/skills required (as defined in the GCM model) Mandatory skills • Experience of client/server and enterprise environments • Ability to structure and draft technical documentation • ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines • Customer relationship development and influencing skills • Should be able to train junior team members • Having LINUX certification • Should have relevant experience in Linux server management above 6 years Preferred skills  Cluster certification  Knowledge of ‘Call Management system’ or a ticketing tool, SNOW/REMEDY is preferred  Remote server administration experience. Special knowledge/skills required, if any:  Troubleshooting and investigative approach to problem solving.  Prior experience with International customers Personal attributes/competencies required:  Understanding the needs of customer and keeping them in mind when taking actions or making decisions.  Communicates effectively by word of mouth and in writing (in formal and informal conditions)  Applies quality standards to all tasks undertaken and ensuring that nothing is overlooked.  Has Quick grasping power  Is a good team worker