Country It Coordinator

Purpose of the position

Kalmar business is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Kalmar IM Operations and Business Support team to work as a country IT coordinator in Bulgaria. 

You will work in an international environment, where you will be responsible for the onsite end user IT support, local IT infrastructure, and many other IT related topics. You will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in our Business Service Center in Sofia which you will support.
 

Main tasks and responsibilities

• 2nd/3rd level end-user support, diagnosis and investigation, and prolonged hands & feet for the Global Service Desk.
• Incident monitoring and updating for the locations under your responsibility
• Infrastructure Management/support to ensure normal operations
• Maintaining local ICT infrastructure, e.g. switches, connectivity.
• Ensure a secure and safe environment for IT rooms and racks.
• Telephony and mobile device support (procurement/subscriptions).
• Documentation of local applications and infrastructure is in place and maintained (knowledge management + CMDB).
• Drive process improvements together with internal teams and our outsourcing partners to improve service delivery.
• Ensure that global policies and procedures are followed.
• Participate as a technical resource in global and regional projects like office moves, acquisitions and divestment activities etc.
• Other aligned activities to improve the end-user experience.

What you’ll need to succeed

• Minimum 3 years of experience in technical IT support roles.
• Having experience of working in a global organization is preferred.
• Team player with broad technical IT knowledge
• Strong knowledge in Network, Workstations, Server, Virtualization, Mobile phones, VoIP 
• Strong communication and interpersonal skills.
• The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
• Be able to deeply understand users' needs and be able to communicate with different stakeholders.
• Express yourself fluently in the English language, in writing and verbally.
• You support the end-users with a positive and helpful attitude and have built connections to key stakeholders.
• You have detailed knowledge and enabled a stable local IT infrastructure environment which is well documented. 
• You have understanding of the application usage for the locations you are responsible for. 
• You are dynamic, willing to learn and adapt to changes.
   

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.
 

In addition we offer you:

•  Attractive compensation package;
• Healthy work environment - company sponsored medical and dental insurance program;
• Food vouchers;
• Work-life balance – 25 days paid vacation, company events;
• Transportation allowance;
• Performance-based bonuses;

Interested to join?

If you are interested, please submit your application and CV in English.

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