Customer Experience Advocate

Shape your journey onboard and offshore with us

We are looking for a Customer Experience Advocate, to build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time.

The position will be temporary and will be based in Rijeka, Croatia.

Main tasks and responsibilities

• First point of contact for all customer requests, respond to customers within SLA
• Managing & overseeing successful, prompt quote handling and customer deliveries
• Identifying any challenges to orders being on time & collaborate with colleagues to resolve
• Confirming and sending delivery instructions
• Build strong relationship with customer to understand their needs
• Takes ownership of challenges to ensure we deliver as promised to the customer
• Log claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue
• Learn to build knowledge of customers and our processes
• Processing Customer Orders and Notification Entry ensuring all details entered correctly.

What you’ll need to succeed

• Minimum high school diploma , experience in sales is an advantage
• Fluency in Croatian & English - both written and spoken
• Computer skills: MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an asset
• Customer-focused approach
• Strong product, business, market and customer knowledge
• Problem solving skills
• Organised, efficient with strong time management skills
• Self-motivated and accurate
• Highly effective and clear communicator with active listening skills.

You will be part of

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to join?

If you are excited about this opportunity, please submit your application with a CV.

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