Customer Experience Professional with French

Innovate to solve the world's most important challenges

Job Details

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.

They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end Customer Experience.

Responsibilities:

- Supports a team of customer service representatives with his/her guidance to ensure all customer needs and
  expectations are met
- Plans for having the right operational plan for business continuity
- Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA
- Fulfilment of the annual projects, according to the established performance level SLA
- Builds and maintains partnership with the business stakeholders on operations and priorities; acts as the contact point
  for the stakeholders in terms of: escalation, cross SBG projects/initatives
- Organize and present in MOR meetings own teams KPIs. Assumes ownership and drive implementation of actions
   resulted from the meetings for the teams 
- Contributes to and supports the implementation of Global and Regional standardization (eg. Conexiom) and alignment
  strategies, ensuring Customer experience and efficiency are priorities
- Actively contributes to establishing the HOS and its implementation in the team. Implements, applies, improve, drive
  HOS methodology, quality standards and process compliance in day to day activities. Supports Supervisor in:
  monitoring results, identifies issues and creates/executes plans to address issues
- Getting familiar with existing documentation and managing the existing documentation as well as keeping it up to date
   (Value Stream Maps, SOPs, Transition checklists, RASIC and other). Identification of blind spots and potential risks.
- Supports Supervisor in transition planning which includes i.e. preparation of the KT agenda, introduction to transition
  team and to the sending site, participation in regular catch up calls.

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We offer:
- Possibilities to grow within the newly built structures of Honeywell
- Training and development opportunities
- Full time contract, hybrid working mode
- City center location in Katowice (great commute)
- Multinational team and management focused on people development
- Attractive benefits (Multisport card/ medical care/ access to financial advisor, psychologist or lawyer etc.)

Additional Information

• JOB ID: req426707
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,Poland
• Nonexempt