EndereçoJoin a team recognized for leadership, innovation and diversity
Customer Experience Supervisor
As a Senior Customer Experience Supervisor at Honeywell, in KATOWICE, PL, you will be responsible for leading a team from the Customer Experience Hub ensuring that the services are delivered according to the initiatives and priorities of the operational support business team mandate. Key areas: Maintaining a partnership with leading teams in the European countries relevant to the Center, aligning Center teams with behavior, standards, and results (by conducting projects in the field of standardization and improvement involving more teams), fulfilling a mentor role for HUB staff Pre-order entry. This is a hybrid role, 3 + 2 days model.
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Helping organizations become more connected to make our world smarter, safer, and more sustainable.
Key requirements
- Team organization, individual and team performance
- Building and maintaining partnership with stakeholders
- Management Operating System and Continuous improvement
- Working relationships – internally, in Honeywell and externally, with customers, suppliers, authorities etc.
Key skills and qualifications
- University degree (or equivalent experience)
- Business fluent in written and spoken English, other European languages represent a plus
- 3+ years Customer Support and/or equivalent OTC related experience and 1-2 years in Supervisor position
- Strong knowledge/experience with CRM/ERP system business processes
- High level of MS office skills (Excel, Word, Outlook, PowerPoint)
Our offer
- Comprehensive induction, ongoing training and development to set you up for success
- Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
- In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
- Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
- Company paid pension contribution (PPK) to help you plan for the future
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and become part of our journey - help us make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: req426709
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,Poland
- Exempt
