EndereçoOur culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Customer Service Assistant II
Description
Our culture believes in RAISING YOUR POTENTIAL . We offer global opportunities to grow your career, make your community a better place and work with today's most innovative people looking to solve the toughest problems we face globally.
We believe in flexibility so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Customer Service Assistant to join our Atmus team in Guarulhos, SP .
In this role, you will make an impact in the following ways:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time;
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline;
Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process;
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement;
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process;
Maintain accurate records of all internal and external interactions in the appropriate database/system;
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation;
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System;
Knowledge of Quality Management Systems;
Support Supervisor with hosting customer visits at local facility;
Prepare and distribute standard and customized internal and customer reports;
Understand Customer Order Management policies, procedures and metrics;
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization;
Participate in/lead process improvement projects.
To be successful in this position, you will need the following:
Mandatory requirements:
High School degree;
Intermediate English and/or Spanish;
Intermediate knowledge of Excel.
Job SUPPLY CHAIN PLANNING
Primary Location Brazil-São Paulo-São Paulo-Brazil, SP, Guarulhos, Fleetguard Nelson Brazil
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Dec 8, 2023, 9:25:40 AM
Unposting Date Ongoing
Organization Cummins Filtration
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 23000B0R
