EndereçoWe are ElectroNeek
ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various environments. What sets ElectroNeek apart is our commitment to empowering business users, enabling them to define processes in a user-friendly manner, and allowing those with technical expertise to create advanced AI-powered software robots for automation. Our approach encourages businesses to prioritize critical automation steps, ensuring optimal efficiency and collaboration between humans and software robots.
Join ElectroNeek for a unique opportunity to be part of a company that bridges the gap between business and tech teams, redefining the automation landscape!
Role Description
We are presently seeking a Customer Support Engineer for the North American market, working fully remote, to help us continue our rapid scaling.
Responsibilities:
- Provide 1st and 2nd lines technical support for company’s software applications.
- Tickets processing within ticketing systems.
- Direct collaboration with other departments (R&D and Product Management mainly).
- Documentation of support tickets in the company’s knowledge base.
- Have meetings with customers to provide support in complex scenarios.
- A fully remote tech-enabled environment.
- Weekdays 9 AM - 6 PM EST.
- Paid time off and vacation.
- Stable salary in USD + quarterly bonus for top performance.
- We offer a stock option plan that allows you to share in our company's growth and success.
- Opportunity to work with an internationally distributed team. Our team members come from a variety of backgrounds and locations, providing you with a diverse and dynamic work environment.
REQUIREMENTS
Required skills:
- Excellent spoken and written English is a must
- Minimal 3 years of experience in application support within software development companies (SaaS)
- 5+ years of experience in IT industry
- Intermediate level of Javascript (or Python) is must have
- Understanding of Robotic Process Automation as technology and UI automation
- Desktop software troubleshooting skills
- Experience with application logs investigation and interpretation
- Hands-on experience in low-code systems or b2b SaaS automation platforms (Workato, Tray.io)
- Product quality improvement-oriented mindset
- Experience with Jira and Confluence
- Knowledge of tickets tracking systems (ZenDesk preferred)
- Experience in technical documents writing
Soft skills:
- Strong listening and storytelling skills
- Enthusiasm for working in a high profile, fast-paced startup culture
- Strong client-facing and communication skills
- Responsible, responsive, proactive, willing to help, ready to resolve issues
- Responsible and self-motivated
- Strong analysis skills
- Ability to learn new technologies
- Ability to multitask and prioritize between competing activities
