EndereçoJob Description
Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Data Migration Architect to help document and execute customer data transformation requirements into and out of Zendesk.
In this role, you will consult with a wide array of external business leaders, encouraging and partnering with them as they transform their businesses! Your primary responsibilities include understanding the customer’s business needs, consulting them on Zendesk processes, documenting their overall goals, and ensuring the project execution fulfills these goals.
As a Data Migration Architect, you will be part of a global team consisting of Project Managers and Data Engineers within the Zendesk Professional Services organization. You will work on multiple concurrent projects with competing priorities to bring your projects to completion.
In this role, you will become an expert on Zendesk data imports, data exports, and configuration replications.
Responsibilities:
Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally craft their Zendesk instance to ensure success.
Help Zendesk customers understand standard methodologies in migrating their data
Actively collaborate with customers in mapping their data structures into Zendesk
Handle migration projects from start to finish
Collaborate with developers who are performing the migrations
Communicate & forecast resource needs over the course of multi-week projects
Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team
Defy the “garbage in - garbage out” principle for data, in other words help customer’s turn bad data into good data
Become a domain specialist in Zendesk Platform Data Services
Help shape, refine, and document the processes involved in migrations
Requirements:
Bachelor's degree in a Technical or Business field
Technical understanding of RESTful and JSON API implementation
Functional understanding of data management and transformations
Outstanding communication, interpersonal, and writing skills
Passionate about customer service and how it can transform businesses
Strong organizational skills and an ability to multitask
Nice to Have:
Familiarity with a backend programming language (Ruby, Python, C#, etc)
2+ years experience in Professional Services
Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities
Zendesk Certification(s)
Where we work:
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
