Endereço
Forma de trabalhoOUR COMPANY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY A destination retreat on the banks of the Kiawah River surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Cool breezes blow through cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. Large furnished porches offer a peaceful oasis to hear the whistles of Carolina wren as you page through a good book and enjoy the simple pleasures of island life. The main lodge is the heart of the resort, where you can rock in wicker chairs on the wraparound wooden porch or enjoy cocktails from a riverside pool cabana as the sun sets over the marsh savannahs. Evoking the spirit of old-time summer retreats, The Dunlin’s 72 cottage-style guest rooms overlook the glittering Kiawah River. Designed by Amanda Lindroth, inside you’ll find honey oak floors, white beadboard walls and mint green and wicker accents that nod to classic southern style, while deep soaking tubs, built-in closets and linen fabrics stamped with signature prints add an atmosphere of home.
Just 20 miles from Charleston, The Dunlin is only a 45-minute drive from Charleston International Airport. ROLE SUMMARY
Join our team as the Director of Wellness and become one of the authors of our story. As part of the Auberge family, you will be responsible for serving the needs of the business, our guests, and our colleagues by leading the commercial and financial performance of the spa and wellness department, ensuring complete visibility and maximizing all opportunities and resources. KEY RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are; Finance
- Develop an annual budget and business plan for the spa in conjunction with the Hotel General Manager. To be responsible for the achievement and regular review of the business plan and budget.
- Provide daily and monthly financial and statistical reports for the Hotel General Manager, incorporating justifications of performance, proposals, and recommendations to optimize financial performance.
- Drive and monitor performance through KPIs, linking results with sales and marketing activities.
- Review the monthly P&L, scrutinizing departmental costs to optimize profit margins without compromising quality.
- Establish and ensure a cost-effective wage structure based on productivity and efficiency.
- Communicate and discuss KPIs with key department heads, ensuring this is filtered down to an operational level.
- Monitor Hotel KPIs closely, reflecting on how this may affect the spa and wellness business and forecast accordingly.
- Liaise with the hotel Sales and Marketing Director to prepare and develop an annual marketing plan. Coordinate all promotional activities, PR and events in line with this.
- Effectively integrate wellness within the Hotel’s marketing strategy and ensure ongoing representation, both internally and externally.
- Lead the planning and implementation of marketing activities within the spa and wellness department, with support from the Hotel.
- Plan and act as a host for all VIP and press events and visits.
- Ensure collateral, point of sale, and promotional materials reflect the quality and integrity of the spa and the Hotel.
- Follow Auberge’s retail par-level guidelines to ensure standards
- Conduct regular competitive analysis with the support of the spa and wellness department heads.
Guest & Hotel Relations
- Lead by example by providing a warm welcome to guests while striving to provide outstanding service.
- Create and maintain relations with guests by having an active presence in the spa reception and other key guest areas.
- Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicating this with the team, implementing changes or training where necessary.
- Deal with any guests’ complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardized. Record any grievances and follow up accordingly, liaising with the Hotel General Manager where necessary.
- Hold regular meetings and create strong relationships with key Hotel departments such as the Front Office, Arrivals, Housekeeping, and Maintenance.
Leadership
- Provide leadership, direction, and support to the team members of the spa to develop a highly motivated team who can deliver excellent standards of service in all areas.
- Develop an annual training plan with Auberge’s Wellbeing Department heads and ensure that all employees are trained and developed to meet the needs of the business.
- Ensure that all Hotel Talent and Culture policies and procedures are followed correctly and in line with employment legislation.
- Motivate, encourage and drive the team, maintaining the correct level of professional and qualified team members, overseeing all facilities and activities within the spa and wellness department.
- Conduct performance appraisals for all spa team members instigating progressive development and succession planning. Review all staff performance on a regular basis with department heads.
- Monitor all personnel procedures, including schedules, sickness, holidays, and payroll.
Operations
- Monitor service, operational standards, and guest satisfaction by taking necessary action to ensure Auberge’s well-being standards are maintained, and quality is controlled.
- Aim to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures.
- Oversee and ensure all legislation and requirements are upheld as per the spa operating license(s).
REQUIRED QUALIFICATIONS
- Two years’ operating experience in a hotel Spa department
- Must be familiar with the operations and priorities of all other hotel operating departments
- Experience in maintaining state and federal health and safety regulations
- Experience in completing administrative tasks, including reporting, budgeting, project management, etc.
- Have a proven track record of success in operations, sales & marketing in a luxury-oriented organization
- Ability to work a flexible schedule, including weekends and holidays, according to department needs
PREFERRED QUALIFICATIONS
Degree or Certification in Massage Therapy or Skincare
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Spa & Wellness
This is a ft-year round/ tiempo completo- todo el año position
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