PRIMARY OBJECTIVE OF POSITION

• Responsible for providing, overseeing & executing the highest level of Customer Service to our end-customers and distributors.
• Oversees all EMEA Capital Equipment related order processes.
• Coordinate with all internal & external stakeholders linked to front-to-end order process to promote accurate and timely processing of orders for customers.
• Determine, design & implement procedural continuous improvement ideas.
• Pro-actively create & improve reporting for, and engage with, senior management & other stakeholders.

Responsibilities

• Be the link between Supply Chain & Commercial/ customers, in terms of communication, coordination, reporting and improving processes.
• Act as a single point of contact for transport, orders, returns, complaints, stock allocation, supply chain information & planning tasks, primarily related to Capital Equipment portfolio.
• Use superior customer-oriented skills to positively impact customers & external stakeholders.
• Investigate, troubleshoot and resolves reported issues in a timely and efficient manner.
• Engage with (senior) management on all required topics & reporting needs.
• Provide customers and stakeholders with adequate and timely information on order status, shipment status and invoicing.
• Create and maintain an open line of communication with all CapEq sales leaders regarding customers’ activities.
• Support business & management by pro-actively creating reports in an efficient manner.
• Work closely with field service engineers and Capital Equipment Service Coordinators for parts related challenges. 
• Manage and monitor the performance of entire fleet, routing and scheduling planning.
• Create Service-Related Purchase Orders for parts.
• Support AVN CS in all non-Capital Equipment related matters where needed and upon availability.

 Profile

• Minimum College degree in related fields (management studies, logistics, economics, engineering etc.)
• Creative Team Player with Can Do attitude, excited with new challenges.
• Able to adapt in multinational environment with diverse cultures.
• Able to work in a culture of transparency, accountability & giving/receiving feedback.
• Able to manage change on a Six Sigma Yellow belt level or equivalent
• Excellent verbal and written communication skills at least in English.
• Ability to manage all aspects of Customer Service, customer satisfaction and contractual commitments.
• Ability to focus on costs-effective, quality and productivity improvements
• Experience managing office related activities and strong multitasking skills
• Experience on Service Max and SAP platforms is appreciated. Proficiency in Microsoft Office programs.
• Previous experience in logistics management or coordination is appreciated.