EndereçoEviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Shift Schedule: Nightshift
Work set-up: Hybrid
Role and Responsibilities
• Manage team ticket queue and resolve in timely manner.
• Develop and maintain accurate technical and user documentation.
• Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
• Provide global 24x7 operations support to client Meet service level agreement (SLA) commitments.
• Help the users in solving data issues.
• Perform system administration tasks.
• User administration.
• Provide software application support under the supervision of the Senior Engineer.
• Perform analyses on software application functionality and suggest improvements.
• Ensure effective front-end and back-end functionality of applications.
• Consult with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish the root causes of application errors and escalate serious concerns to the Senior Engineer.
• Keep records of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Provide front-end support to clients and colleagues in other departments.
• Application Support Engineer Required Skills and Experience
• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
• Hands on experience in password management, application configuration
Let’s grow together.
