EndereçoLVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
Under general supervision, the Experience Operations Coordinator will provide direct support to the Director of Experience Operations and perform related work as required.
Essential Functions:
Managing day-to-day booking tasks and making sure the planned itineraries are executed successfully.
Arrange and manage arrival and departure transfers, checking up with the field team to make sure everything is done as planned,
Make purchase orders for the entire booking (except home items within home standards), track deliveries, and coordinate puck-ups with the field team.
Responsible for the entire booking administration and CRM management.
Performing other tasks assigned by the Director of Experience Operations.
Skill and Knowledge Qualifications:
1 year of experience with customer service, operations, or administration within the hospitality industry
Experience with luxury hospitality, travel advisory, or concierge is preferred but not required
Bachelor's degree is a minimum educational requirement
Exceptional verbal and written English communication skills
Strong experience with CRM, presentation, and data management tools such as Google Suite
Basic financial and billing knowledge
Multi-tasking capabilities and working effectively under deadlines
Focuses and guides self and works together with team members in accomplishing work objectives.
Makes customers and their needs a primary focus of one’s actions
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self-assuming responsibility and accountability
Compensation:
Competitive base salary
Quarterly Bonus tied to performance
20 Days of Paid Time Off
5 Days of Paid Sick Leave
6 Days of Paid Holidays
Work Equipment Stipend
Private Health Insurance
Maternity Leave Bonus
