EndereçoA team that is part of the change
We embrace the power of change to create value and shared success for our clients, employees, shareholders, partners, and communities. We rely on the world's largest network of advanced technology centers and intelligent operations.
Provoking change in the market
We work together globally to make a world of difference. Accenture is a global professional services company leading in solutions for digital, cloud, and security. By combining unparalleled expertise and specialized skills in over 40 sectors, we offer services in Strategy and Consulting, Technology, Operations, Industry X, and Accenture Song.
As we work together, change becomes the most dynamic and powerful source of progress you have. We are more than 738,000 people present in over 120 countries, committed to making innovation every day and transforming the world into a better place for people.
Join us – Corporate Functions
Be part of the team that delivers 360º value to our people, clients, and communities. More than working in a multidisciplinary team, your roles and responsibilities will include supporting the strategy, creation, and innovation of personalized deliveries. All Corporate Functions professionals receive dedicated training to broaden their business vision and develop technical skills. Over $900 million is invested in the training and development of our people.
Note: For this position, it is necessary to attach your resume in English.
Responsibilities/Accountabilities
- Primary point of contact for emergency calls involving individual employees from the Americas region. Some of these calls will need to be handled exclusively by GAP and others may need additional support teams to assist, such as Employee Relations.
- Primary escalation path from relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.
- Develop training plans for GAP and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
- Lead the Behavior Threat Assessment Team (BTAT) training and operations across the Americas region.
- Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.
- Maintain accurate reporting records to track trends and identify which incidents may require additional support/resources.
- Work directly with GAP’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities’ security posture.
- Ensure GAP’s guidance and response actions are aligned with Accenture’s Policies.
Here's what you need:
- Bachelor’s degree in Security & Safety Management, Risk Management, Crisis Management, Organizational Leadership, Behavior Science, or relevant field.
- Minimum of 3 years’ experience in crisis response to include workplace violence, emergency medical, kidnappings, etc.
- Minimum of 3 years’ experience working directly with corporate support functions such as Human Resources, Legal, Workplace, etc.
- Minimum of 3 years’ experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.
Preferred Skills
- Excellent organization, analytical, and communication skills
- Calm under pressure and ability to provide clear guidance and direction during stressful times
- Rapport and influence building skills
- Excellent customer service
- Ability to learn quickly and to multitask; be adaptable and flexible
- Ability to adhere to timelines and deadlines with effective time management skills
- Must be able to work with and protect highly confidential information
- Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
- Ability to analyze operational data and summarize for leadership to make informed decisions
- Comfortable with ambiguity with ability to drive towards clarity for positive impact
- ASIS CPP certification, ATAP CTM certification, DHS TERC certification
- Strong preference for fluent Spanish and Portuguese and experience working in Central or South America
Other requirements:
Ability to work non-standard hours, including weekends and holidays as required.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Benefits:
Medical Assistance - 100% subsidized by the company (employee and dependents)
Dental Assistance
Meal or Food Voucher without discount
Life insurance
Private Pension Plan
Gympass
Option to purchase company stocks with a discount
Pharmacy Discount*
Daycare Assistance*
Partnership with language school*
Extended Maternity and Paternity Leave
PPR* (*According to current policy)
Job location: São Paulo - SP
We are looking for profiles aligned with the company's values, enthusiasts to work in a collaborative and dynamic environment, with excellence in delivery and innovation present in their daily lives. We value competencies regardless of race, age, gender, sexual orientation, creed, disability, and political conviction. The diversity of our people allows us to fulfill the promise of technology and human creativity. We recognize the unique characteristics of individuals, respect differences, and invest in an increasingly inclusive environment
