EndereçoAVASO Technology Solutions is currently seeking an Information Technology Field Technician with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 190 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website :-
Position: Information Technology Field Technician
Location: São Paulo, Brazil
Employment Type: Full-Time Employment
Role: Onsite
Note: Must be a Brazilian Citizen.
Language Requirement: Portuguese Native and Professional proficiency in English.
Job description:
- Provide Install, Move, Add, Change (IMAC) and Break fix activities, including management of OEM warranty process, as required.
- Provide standard software and operating system support.
- Respond to and close both incident-based and case requests within SLA. Update incident status in ticketing tool.
- Perform data collection related to migrations. Stage, Build, Image systems with Customer standards.
- Instruct users on basic use of Product and Licensed Programs.
- Execute service delivery (e.g., IMAC, break fix, desk side support).
- Coordinate with Client end users on expectations and availability to conduct managed Client Services.
- Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on Client assets in campus/remote locations.
- Identify potential issues that could adversely impact end user experience and follow through on action steps.
- Strive to meet all Client service level agreements.
- Serve as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles.
- Perform basic installation and maintenance of technical products.
- Follow predefined procedures and tasks in everyday activities.
- Work is regularly reviewed by a more senior level technical specialist.
- Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain, and optimize desktop/notebook configurations.
- Diagnose and resolve product performance problems.
- Perform maintenance and repair services.
- Advise Clients on preventive maintenance and configurations which may impact product performance.
Requirements-
- Bachelor’s degree in IT or a related field preferred.
- 2-4 years of experience in deskside support, IT support, or a related technical field.
- Ability to follow predefined procedures and tasks in everyday activities.
- Strong troubleshooting skills and ability to resolve complex technical issues, including hardware break/fix support and IMAC procedures.
- Good communication skills for coordinating with Clients and team members.
- Knowledge of desktop/notebook configurations, networking, and peripheral devices.
- Experience with staging, building, and imaging systems to Customer standards.
- Ability to diagnose and resolve product performance problems, perform maintenance and repair services, and provide preventive maintenance advice.
- Familiarity with standard software and operating system support.
- Experience with incident and case management within SLA, including updating incident status in a ticketing tool.
- Ability to work in a project-based environment requiring flexibility and teamwork.
