EndereçoOur culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
IT SUPPORT
Description
Our culture believes that we can RAISE YOUR POTENTIAL . Offering global career development opportunities, making your community a better place and working with the most innovative people today, seeking to solve the most difficult problems we face globally.
We believe in flexibility, so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented IT SUPPORT to join our team in Guarulhos, SP
In this role, you will be impacted in the following ways:
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.
Must work collaboratively with others.
Performs IT production support for assigned area(s) according to documented processes.
Diagnose and problem solve issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Troubleshoots assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Provides one-on-one training for less experienced associates on IT support processes and tools.
Assists with additional IT responsibilities as assigned.
Is familiar with SLA / Operational Level Agreements between other IT Services Provided.
Our culture believes that we can RAISE YOUR POTENTIAL . Offering global career development opportunities, making your community a better place and working with the most innovative people today, seeking to solve the most difficult problems we face globally.
We believe in flexibility, so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented IT SUPPORT to join our team in Guarulhos, SP
In this role, you will be impacted in the following ways:
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.
Must work collaboratively with others.
Performs IT production support for assigned area(s) according to documented processes.
Diagnose and problem solve issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Troubleshoots assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Provides one-on-one training for less experienced associates on IT support processes and tools.
Assists with additional IT responsibilities as assigned.
Is familiar with SLA / Operational Level Agreements between other IT Services Provided.
To be successful in this role you will need to:
Mandatory requirements:
1-2 years of previous experience with internal IT Support.
Currently pursuing Higher Education in Computer Science, Systems Analysis, or completed Technical Course in related fields.
Desirable requirements (non-mandatory):
Intermediate English (writing and reading).
Experience with the Apolo tool.
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location Brazil-São Paulo-São Paulo-Brazil, SP, Guarulhos, Distributor - DCB
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 13, 2024, 10:34:36 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 2400020E
