EndereçoAt RDI we value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences.
RDI has 20+ years of history working as a strategic partner of a major global QSR (Quick Service Restaurant) retailer. RDI delivers POS services (point-of-sale) and related software applications that focus on the overall crew and customer experience, resulting in improved operations to the fastest-growing food restaurant chain in over 120 countries and over 37,500 locations worldwide.
RDI joined the Capgemini group in 2017, which has 360,000 collaborators in almost 50 countries.
Our Purpose
Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience.
Our Vision
Provide remarkable experience for our PEOPLE and our partner!
Responsibilities
The Infrastructure Analyst is responsible for the maintenance / support of IT infrastructure systems, servers, and network devices of the RDI. Also, this position will provide IT services and support to RDI internal and external clients.
The IT Infrastructure Analyst also needs to create technical documentation, deploy new systems/servers following the guidance defined by the IT architecture and aligned with the IT manager.
- Works closely with and under the direction of the IT Infrastructure Manager and IT infrastructure Architect to support, manage and maintain the RDI’s IT infrastructure.
- Works unsupervised on infrastructure, network configuration and security tasks assigned by the Infrastructure Manager or Architect of IT to the required service levels and complies with IT Department procedures.
- Predicting and overseeing infrastructure or software upgrades based on business needs.
- Assists colleagues in the wider team in dealing with peaks in workload in the IT service/support area where necessary.
- Provides high quality infrastructure support to RDI staff, tenants and customers.
- Helps colleagues get the best out of business systems supported by IT by working with them to understand requirements and to deliver the best solution in each case as required and supports a culture of continuous improvement for IT infrastructure services.
- Maintain a common documentation library of standardized procedures and configurations.
- Provide first level support for incidents and problems in designated areas of expertise.
- Work and Collaborate with the RDI IT Security team to guarantee that the Security policies and guidance are being applied, such as sustain patch management process, help with the deployment of new security features and requirements.
- Establishes and maintains a working environment with assigned staff that is respectful of workforce diversity.
- Manages, documents, and completes required reporting documentation as requested by the IT Architect.
Who you are
- Strong interpersonal and communication skills; written and verbal. English language is mandatory.
- Flexible and able to quickly adapt to changing priorities.
- Must have a good knowledge of the Windows concepts , Domains, Active Directory and its concepts.
- Microsoft Azure AD is a plus.
- Capability to work with people in different time zones and overseas.
Personal skill
- Being flexible and goal oriented
- Execute for results
- Lead change and innovation
- Team player profile
- Prompted pressure
- Be protagonist
- Know how to solve problems in an effective manner
- Share knowledge
- Open and clear communication
- Celebrate achievements
What we offer
- Meal voucher (R$ 36,49)
- Bradesco health insurance (No discount and no co-payment - extends to dependents)
- Bradesco dental insurance (No discount and no co-payment - extends to dependents)
- Day care assistance for children up to 5 years old
- Prudential life insurance
- Gympass
- Mental and nutritional assistance - Oriente-me (part of Bradesco)
- Parental leave extended
- High level of autonomy in a laid-back environment
- An international and multicultural squad
- Certifications and Training
- We will pay 50% of the total costs of an English regular classes with the schools that partner with RDI
- License for online tech platform
- Mentoring & Buddy Programs
- Flexible & partial home office policy
- Great chances for career growth
