EndereçoKey Account Manager
As a Key Account Manager, you will: Manage the customer portfolio and establish strong personal relationships to foster loyalty,
retention, and increased lifetime value by maintaining their customary and sustainable play levels;
Monitor individual customer performance and ensure timely provision of rewards, both online and
offline, aligning with business requirements;
Deliver top-tier customer service to assigned customers, acting as the primary point of contact
through all available channels and for any related issues;
Proactively target individual customers with appropriate actions at strategic points in their lifecycle
(new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
Strategically plan and host diverse local or global Key Account events, collaborating with the
Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury
dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
Monitor market-level performance and comprehend emerging trends;
Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt
generation, tracking, and reporting of results;
Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build
respective strategies;
Play a vital role in driving business success by representing the voice of Key Accounts and
providing valuable feedback and innovative ideas to enhance the overall customer experience.
What you will bring:
Bachelor’s and/ or Master s Degree in Marketing/Business Administration/Management or other
relevant fields;
Work experience in a customer-facing environment. Key customer management will be
considered a plus;
Native Portuguese speaker and excellent command of English;
Strong relationship-building skills and a commitment to providing world-class service to our
valued customers;
Commercial acumen, analytical and organizational skills, attention to detail;
Excellent MS office skills;
Outstanding written and verbal communication skills;
Passion for the online gaming industry, either as a customer or through prior work experience in
the industry;
A sense of responsibility, reliability, and a proven ability to work well within a team;
Professional appearance, and a willingness to travel and work outside of regular office hours
