EndereçoJoin a team recognized for leadership, innovation and diversity
We are an opportunity for a Lead Customer Experience Specialist to join us at Honeywell, in Bucharest, where you will be responsible in process a wide variety of maintenance related activities between Honeywell and customers, analyzes and take the necessary steps to resolve disputes and creating project structures. This is a hybrid role, 3 + 2 days model.
With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.
Transform the way buildings operate to be safer, more productive and more energy conscious.
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!
Key requirements
•Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed);
•Handles customer configuration requests (creating, modifying, extending and creating links;
•Responsible to analyze and take the necessary steps to resolve disputes (credit issuance and reflow);
•Responsible to perform client request processing in SAP, Compass or FX;
•Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.
• College graduate;
•Minimum 1 year experience on Sr Customer Experience Specialist role;
•French – main language;
•English – secondary language ;
•Microsoft Office suite
Our offer
•A culture that fosters inclusion, diversity and innovation;
•Career growth opportunities;
•International work environment.
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: HRD216727
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
