EndereçoDriving Infinite Possibilities Within A Diversified, Global Organization
Lead Customer Experience Professional with French
We have an opportunity for a Lead Customer Experience Professional to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent English and French. Logistic background is a plus. This is a hybrid role, 3 + 2 days model.
Honeywell
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Helping organizations become more connected to make our world smarter, safer, and more sustainable.
Key requirements
- Timely gather all relevant info to accurately respond to all customer queries related to:
product availability, stock levels, list prices where applicable ( (awareness of confidentiality
constraints), - Accurately and on time perform system updates: new customer set-up, customer amendment and
change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received
from sales), - Covers order scheduling according customer specific requirements as well as internal stock
availability, - Performs regular backlog management activities and reporting to address customer requirements vs
past due, blocked, incomplete orders and invoices, including system updates to reflect all order
changes, - Highlights process deviations or exceptions, ensures best practice sharing and initiates process
improvement opportunities where required, - Acts within defined targets on all financial claims received from customer / Credit and Collection
department by validating and performing financial corrections on disputed invoices
Key skills and qualifications
- High School Diploma required,
- Business fluent in written and spoken English and French is a must,
- 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related
experience , - Strong knowledge/experience with CRM/ERP system business processes,
- High level of MS office skills (Excel, Word, Outlook, PowerPoint)
Nice to have
- Process documentation skills
- Six sigma knowledge is a plus
- Specialist user level for SAP, SFDC, InContact and/or other CRM/ERP tools
- Experience with Customer tools/portals perceived as a plus
- Incoterms & special Trade and Compliance knowledge including applicability and exceptions is a
plus - Financial understanding of the OTC process is a plus
- High level of customer orientation
Our offer
- A culture that fosters inclusion, diversity and innovation
- Career growth opportunities
- International work environment
- Packet of benefits (monthly bonus, Multisport Card, Medical Insurance)
- Flexible working hours
- Opportunity to grow
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#TheFutureIsWhatWeMakeIt!
Additional Information
- JOB ID: HRD222101
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,Poland
- Nonexempt
