Quotes & Order Management Specialist (100% Remote)

Quotes & Order Management Specialist (100% remote)

Location: Remote
Type: Full Time
Work Schedule: Mon-Fri from 6:00 am to 4:00 pm. Break: 11:00 am to 11:30 am PST.
Hourly Rate: $ 5.00-6.50 (depending on experience)

About The Spanish Group.

The Spanish Group is an international document translation service that translates into over 90 languages. Created to better address the modern needs of global trade and immigration, The Spanish Group offers an affordable, reliable, and easy-to-use process that is as effective for personal documentation as it is for an international advertising campaign. Every language service we offer is managed with a level of expertise and diligence found nowhere else. This commitment to excellence has turned us into one of the fastest growing small businesses in the country. Thousands of individuals and businesses all over the world trust The Spanish Group for their most sensitive and complicated documents, and our track record speaks for itself.

About the Position.

We are seeking a talented Quotes & Order Management Specialist to be responsible the coordination of translation projects, ensuring compliance with procedures, service agreements, and customer specifications. The role involves preparing quotes, processing orders, managing project schedules and budgets, selecting and overseeing the translation team, and coordinating resources for successful project delivery. The specialist serves as the primary contact between suppliers and internal stakeholders, supporting the sales team and ensuring timely and accurate service delivery.

This is an opportunity to work remotely. You must have a computer, high speed internet and an area to work free of background noise.

Responsibilities.

· Oversee day-to-day translation projects, acting as the primary contact between suppliers and internal stakeholders.

· Prepare and review quotes, obtain necessary approvals, process orders, and update CRM systems.

· Generate both standard and non-standard quotes and resend quote requests when required.

· Provide support and assistance to the Sales team.

· Identify key requirements and specifications for translation projects upon receiving service orders.

· Define the scope of the project and supervise the translation project preparation process.

· Evaluate and analyze source documents to determine the required elements and resources.

· Coordinate the schedule plan and delivery timeline for each stage of the process.

· Process orders in compliance with procedures and specifications.

· Assign regular and urgent orders to competent translators.

· Ensure timelines and schedules are adhered to.

· Disseminate information, issue instructions, and manage the translation project with all involved parties.

· Monitor and ensure compliance with agreed-upon schedules and deadlines.

· Communicate any changes to project specifications, if applicable.

· Monitor compliance with service agreements, project specifications, and communicate with all involved parties when necessary.

· Address translation and other queries, manage feedback, and coordinate corrections or corrective actions.

· Monitor project costs to ensure they do not exceed the agreed budget.

· Follow up on late and past-due orders.

· Conduct data mining activities to support project management and decision-making.

· Ensure timely service delivery and invoicing.

· Uphold quality assurance by complying with ISO 9001 and ISO 17100 requirements.

· Adhere to Quality Assurance Policies, Procedures, and Guidelines.

· Perform other related duties as assigned.

* These are examples and daily responsibilities may vary.

Qualifications.

· Associate or bachelor's degree.

· Demonstrate an outstanding level of fluency in English (written and spoken).

· Strong verbal communication skills in the English language.

· 2+ years of related experience.

· Excellent Computer Skills (Microsoft Office Suite and Google).

· Be able to start immediately or as soon as possible.

Other Skills Required.

· Customer Focus.

· Problem Solving.

· Flexibility.

· Goal Achievement.

· Diplomacy & Tact.

· Personal Accountability.

· Teamwork.

· Empathetic Outlook.

· Interpersonal Skills.

· Planning and Organization.

· Good sense of organization and keen attention to detail.

· Excellent Organizational and Time Management Skills.

· Ability to Work in a Fast-Paced Environment.

Minimum System requirements.

· OS/Windows/Linux/Mac

· Intel i5 or similar.

· 500MB Hard Drive or higher.

· 6GB RAM (8GB is preferred).

Internet requirements.

· 25mb download or above.

· 5mb upload or above.

Equipment Requirements.

· Ergonomic Arm Rest.

· Large Monitor or Second Monitor.

· Ergonomic Chair.

· An area to work free of background noise.

Job Type: Full-time

Pay: R$24.95 - R$32.43 per hour

Expected hours: 47.5 per week