Order Management Specialist

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Order Management Specialist is responsible for processing orders and quotes for the company’s products and services, streamlining and coordinating workflow within or between internal departments, and reviewing proposed agreements to verify compliance with fees, rules, and regulations form the company.

This position is part of the Business Operation Team and will be located in Sao Paulo, Brazil, Hybrid. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Leads with a developed expertise in a variety of Order Management processes and activities, supervising all orders and quotes from placement to closure, ensuring their compliance with company’s policies and practices
• Play a strategic role acting as liaison between customers and Cepheid’s internal areas to address customer’s order-related inquiries, and customer satisfaction issues.
• Effectively engage with external customers and partners, lenders, and internal departments including Finance, Supply Chain, Technical Support, Marketing, and other departments as business needs require.
• Works to drive processes forward with continuous improvement objectives to streamline process.
• Provide customer related reports to management, sales, and customers as required.

The essential requirements of the job include:

• Bachelor Degree in International Commerce or Administration.
• 2-3 years of relevant work experience in Customer Service, Foreign trade.
• Fluent English in order to establish written and verbal communication with customers and other areas to address promptly to costumers’ needs and requirements.
• Customer Service focus.

It would be a plus if you also possess previous experience in:

• CRM or other ERPs such as Sales Force
• Spanish

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com .

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out.