EndereçoWe help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. What you’ll do:
Position title: SAP Commerce Cloud iXp Intern – Solution Support Engineer
Location: São Leopoldo, RS
Expected start date: June 3, 2024
• You will analyse and resolve known issues and report new errors to the developers
• You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries
• You will share knowledge by creating KBAs, wiki documents, discussing solutions with colleagues, and participating in forums
• You won’t answer customer calls, but you might need to call customers to help accelerate the resolution of a case, ask customer to do a screen sharing session, or to explain a more complex solution and make sure customer understands the steps to make it work
• You will have the opportunity to develop your technical skills: reading code, debugging, unit testing, etc.
• You will have the opportunity to develop different soft skills: communication, prioritization, time management, negotiation, emotional intelligence, etc.
What you bring:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
• Undergraduate student in Computer Science, Engineering or any Technology-related course from 2nd semester or available to complete 2 years of internship before graduation
• Advanced English skills (oral and written) to be able to communicate with global customers and team
• Knowledge of Object-Oriented Programming
• At least a basic knowledge of Java
• No previous work experience is required. You will get trained and have a mentor to help you in the first months
• If you have knowledge in any of the areas below, this will be highly appreciated (of feel free to start learning those if you are interested in working with the latest cloud technologies):
o Application/technology areas (Spring framework, REST web services, Solr, etc.)
o IDE (Eclipse, IntelliJ, etc.)
o CI tool (Jenkins, GitHub, etc.)
o Log management tool (Kibana, Splunk, etc.)
o Business processes in one relevant industry (e-commerce, retail, etc.)
o APM tool (Dynatrace, AppDynamics, New Relic, etc.) Meet your team:
Commerce Cloud Team is part of Technical Support organization, under Customer Experience Product Area.
This amazing team is proud of its local easygoing and fun work environment that fosters psychological safety and a culture of feedback. We are currently composed of 17 people: 12 Full Time Employees + 3 iXp interns + 1 Rotation intern from batch 2024 + 1 Support Team Manager (check your future manager’profile at LinkedIn: ).
As part of the Commerce Cloud team, you will work in a global environment, collaborating and interacting customers, partners, and colleagues in all continents.
You will have the opportunity to develop your skills and career, being exposed to a vast range of world-class tools and technologies, including public cloud, Kubernetes, Docker, Java, Apache, and Unix. You will also use the latest AI and LLM innovations build to improve our experience as employees.
Are you up for the challenge?
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 391952 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.
