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Description and Requirements
The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
We are seeking candidates ideally with experience in the following disciplines: -
Order Management
- Processing orders for new devices, and re-deploying existing devices
- Support the device forecasting process
- Order Management – Order to Install process
- Oversee configuration of Desktop, Laptop and Tablet devices
- Monitor and manage the inventory levels
- Utilize Order Management tools
Account Management
- Manage the service lifecycle of deployed devices
- Creation of customer invoices
- Well versed in Purchase Order administration
Service Management & Productivity Improvement
- Experience in an Account Operations environment
- Manage incidents and requests from clients
- Facilitate a resolution to any technical escalations
- Prepare documentation to track and report on SLA performance
- Identify and support initiatives to improve client service delivery
- Build solid working relationships with partners & suppliers
Client Experience
- Interact with the clients
- Facilitate an answer to any queries associated with their aligned contract(s)
- Be on top of any issues within their customer environment
- Demonstrate an obsession to maximize client satisfaction levels
Position Requirements
• 1-2 years project coordination experience, ideally in a services environment
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow & SAP)
• Skilled in Excel / Reporting
• Persistent, detail oriented, able to multitask
- Must have a good attitude towards learning, and implementing change
If you require an accommodation to complete this application, please
