Companhia

AtosVer mais

addressEndereçoRemote
CategoriaInformática

Descrição do trabalho

Position Title: 

 

Service Delivery Manager – 911 Services

 

Location: 

 

Remote

 

This position is for a Service Delivery Manager. The Service Delivery Manager will be responsible for customer relationship management and oversite of the delivery of services to 911 Call Handling and Call Routing clients of Atos Public Safety.

 

Core Responsibilities:

 

  • Lead the management and day-to-day operations of our customer solutions with a focus on customer satisfaction, alignment to contract requirements and meeting contractual SLAs.
  • Identify and track key service metrics for Customer solutions and drive continuous improvement within those Customer environments based on those key metrics.
  • Create/Maintain SERVICE DELIVERY reference materials for Customer contracts and solutions.
  • Develop and maintain Customer specific policies, processes, and procedures to ensure solution reliability and contract compliance.
  • Act as primary escalation point for Customer needs and help drive escalation within the Atos organization to ensure Customer needs are meet appropriately.
  • Perform project management activities where required to ensure smooth transition to Atos services and with regard to continuous improvement activities within the Customer environments.
  • Provide oversite and manage compliance with Customer/contract specific ITIL processes (Incident, Problem, Change, Service Level Management, Major Incident Management, etc..)

 

Minimum Qualifications:

 

  • 6+ years’ experience as a managing and supporting complex technology environments.
  • 4+ years in s Service Delivery
  • Experience in working in complex, secure, high availability environment
  • Excellent leadership and project management skills and experience. 
  • Advanced knowledge in establishing and maintaining cooperative working relationships with Customers, vendors, teammates, and external organizations.
  • Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with internal and external customers.
  • Ability to design and implement effective policies to achieve consistent team results.
  • Bachelor’s Degree or related work experience.
  • Public Safety experience, particularly previous 911 service provider experience (911, Fire, Police or EMS)
  • Ability to communicate ideas in both technical and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Good verbal and written communication skills.
  • Strong problem solving, leadership, team building, and troubleshooting skills.
  • #LI-US #LI-REMOTE
Refer code: 1623831. Atos - O dia anterior - 2024-05-23 20:45

Atos

Remote
Feed de vagas

LIMPEZA DE CAIXA DE GORDURA DE CAIXA DE GORDURA

Cronoshare.com.br

Curitiba, PR

PEDREIRO PARA REVESTIMENTO DE PISO DE 1 - 10 M2

Cronoshare.com.br

Ponta Grossa, PR

ORÇAMENTO CARPINTEIROS PARA FABRICAÇÃO SOB MEDIDA DE PERGOLADO DE MADEIRA

Cronoshare.com.br

Pontal do Paraná, PR

CUIDADOS IDOSOS DOMICILIO

Cronoshare.com.br

Teófilo Otoni, MG

ORÇAMENTO PARA CONSTRUIR MURO DE BLOCOS

Cronoshare.com.br

Belo Oriente, MG

CLÍNICA VETERINÁRIA PARA CASTRAÇÃO DE CACHORRO

Cronoshare.com.br

Betim, MG

CUIDADOS IDOSOS DOMICILIO

Cronoshare.com.br

Ubá, MG

COSTUREIRAS PARA CONFECCIONAR DE UM CONJUNTO PARA FESTA JUNINA

Cronoshare.com.br

Contagem, MG

COSTUREIRAS PARA AJUSTAR DE SHORT, CALÇA, VESTIDO, SAIA

Cronoshare.com.br

Belo Horizonte, MG

Compartilhe trabalhos com amigos

Trabalhos relacionados

Service Delivery Manager

Junior Service Delivery Manager with German

Atos

Wroclaw, Poland, PL, 53-611

6 dias atrás - visto

SERVICE DELIVERY MANAGER with German (SAP Projects)

Atos

Sofia, BG, 1766

3 semanas atrás - visto

Service Delivery Manager

Atos

Zaventem, BE, 1930

3 semanas atrás - visto

SERVICE DELIVERY MANAGER

Atos

Singapore, Singapore, SG, 319002

um mês atrás - visto

Service Delivery Manager with German

Atos

Wroclaw, Poland, PL, 53-611

um mês atrás - visto

Local Delivery Manager - NAM - Start Immediately

Orange Business Services

Rio de Janeiro, RJ

2 meses antes - visto

Service Delivery Manager - Americas - Start Immediately

Lemongrass

Brasília, DF

2 meses antes - visto

Service Delivery Manager - Americas - Start Now

Lemongrass

Null

2 meses antes - visto

SMO - Service Delivery Manager - with Great Benefits

Lenovo

São Paulo, RS

2 meses antes - visto

Program Manager, WFM CoE & Service Delivery - Fast Hire

Awp Service Brazil Ltda

São Bernardo do Campo, SP

3 meses antes - visto

Local Delivery Manager Supervisor - Hiring Urgently

Orange Business Services

Rio de Janeiro, RJ

3 meses antes - visto

Program Manager, WFM CoE & Service Delivery

Allianz

São Bernardo do Campo, SP

3 meses antes - visto

Regional Service Delivery Technical Manager - Drilling Services, APAC

Baker Hughes

location Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

4 meses antes - visto

SERVICE DELIVERY MANAGER

Knewin

São Paulo, SP

4 meses antes - visto

Service Delivery Manager

Phinia

Piracicaba, SP

4 meses antes - visto

Service Delivery Manager

Amcom | Make It Real

Blumenau, SC

4 meses antes - visto

Service delivery manager

Nava - Technology For Business

São Paulo, SP

4 meses antes - visto