Smartsheet Coordinator

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job Title: Smartsheet Coordinator

Reports To: Professional Services – Smartsheet Support Team Manager

Job Summary

Our Professional Services - Global Project Operations Team supports deployment of HR and Finance Systems to large and medium size organizations. Our Project teams use Smartsheet, a collaborative project management and spreadsheet software to manage their projects and other business processes.

Due to the growth of our business and use of Smartsheet, we have an exciting opportunity for a Smartsheet Coordinator to support our Smartsheet users across North America and assist with other Project Support tasks.

In this collaborative role you will work at our India office within a small team and our thriving community of Smartsheet users

The job involves:

User support - manage and resolve Smartsheet user support requests by investigating and fixing issues or engaging with higher level support

Project setup / closedown - Creating and closing Smartsheet Projects using Control Center

Security - Managing user access to Smartsheets and user groups

More experienced role holders perform the following additional duties

Training – Becoming a Smartsheet super-user and supporting the adoption and training of Smartsheet users across Professional Services

Advanced User Support - manage and resolve more complex Smartsheet user support requests by investigating and fixing issues or engaging with higher level support

Identify issues and improvements required to the system

Assist with configuration of reports and dashboards

Ad-hoc project work

Knowledge, Education, Certification, Skills & Technical Proficiencies

ESSENTIAL

Good Excel skills (e.g. lookup formulas, pivots, charts)

• Analytical skills, able to work with project and financial data
• Ability to understand and communicate complex technical information
• Genuine interest in new technology and its applications
• Fluent English skills

PREFERRED (but not Essential – you can apply without this experience)

• Experience of using Smartsheet
• Smartsheet Certifications
• Understanding of software development lifecycles gained by working in a structured project environment
• Understanding of Project Management processes and tools – including planning, progress tracking, risk and issue management frameworks, change control frameworks, sign-off procedures

Work Experience

ESSENTIAL

• Experience working in a technical support, financial and/or project environment
• Experience working in a team-oriented, collaborative, multinational environment
• Experience working in busy environments balancing multiple tasks

PREFERRED (but not Essential – you can apply without this experience)

• Experience of working in an IT Helpdesk environment
• Experience of working with large or complex spreadsheets

Work Environment

Hybrid – You will divide your time between your local Alight office and working virtually from home.

Attendance at the Office Required

Approx 3 days per week

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.