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The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.
Working at Honeywell is not just about developing cool things. That is why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Honeywell Intelligrated is a leading North American-based, single-source provider of intelligent automated material handling solutions that drive fulfillment productivity for retailers, manufacturers and logistics providers around the world. Through a broad portfolio of automation equipment, software, service and support, Intelligrated solutions give businesses a competitive edge and optimize operational performance through increased flexibility, efficiency and accuracy.
The Sr Field Service Technician achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.
KEY RESPONSIBILITIES
• Assists other Technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop)
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Assists in the development of specific technical and training documentation; assists in the development of a Technical Support
Help Desk/Troubleshooting Guide
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success
• Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems and part cage as appropriate
• Maintains inventory of company supplied tools
• Completes appropriate paperwork in a timely manner
• Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
• May be required to perform other duties as requested, directed or assigned
YOU MUST HAVE
Minimum of 2 years of Mechanical troubleshooting and repair experience
Minimum of 2 years of Electrical troubleshooting and repair experience
MS Office skills (Word, Excel, PowerPoint and Outlook)
Ability to work multiple shifts as needed
WE VALUE
Previous experience troubleshooting material handling equipment (conveyors, palletizers, robotics)
Previous customer service experience
BENEFITS
Benefits provided may differ by role and location. Learn more at benefits.honeywell.com.
Additional Information
- JOB ID: HRD226089
- Category: Customer Experience
- Location: 6400 Jefferson Metro Pkwy,McCalla,Alabama,35111,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
