EndereçoDo you want to contribute to a better world?
Simply pursuing a successful business is no longer enough nowadays. Positive contributions to the planet and society are becoming more and more relevant. Would it not be nice to have an inspiring job in an innovative industry and also contribute to a better world?
This is possible at ORTEC. We are a purpose driven organization and use our passion for mathematics for a better world.
You are likely to encounter us every day, as we improve many crucial business processes. For example, we make it possible for retailers to supply all their stores on time with a minimum of kilometers driven. We help healthcare institutions to schedule the right doctor or nurse at the right time. These are just a few examples of the added value of our solutions. The result is that organizations can operate at lower costs, with higher customer/employee satisfaction and with a smaller ecological footprint.
Our journey started in the early 80’s with a number of young Dutch students who wanted to show the world the value of mathematics. 42 years later, ORTEC is one of the world leaders in optimization solutions and advanced analytics.
We have proudly opened the ORTEC LatAm office in Rio de Janeiro in 2012 with primary focus to increase business in the Latin American regions. We have increased our business and our team to 18 employees since then and still growing. ORTEC has approximately 1,000 employees worldwide and offices in 13 countries around the globe
Our employees are recognized as the driving force behind our success. They usually have a master’s or bachelor’s degree, a strongly developed talent for analytical thinking and a drive to identify and solve complex problems. ORTEC’s culture is open and informal, driven to promote collaboration and provide significant ownership and responsibility throughout your career.
Your role
- You are part of a Global Customer Support team, inside the SaaS Operations Unit. This is an expertise unit helping ORTEC offices and customers around the world on a 24/7 format.
- You are responsible for an excellent Customer Experience, by ensuring a good intake of a customer request until providing a high-quality customer oriented solution.
- You are analyzing and investigating the request using own analytical skills and good knowledge over the solution implemented for customers, troubleshooting application and environment issues in multiple industries like: transport & logistics, retail, oil & gas, energy, parcel delivery, consumer packaged goods, healthcare, banking, and many others.
- You understand the customer request/language, asses the urgency and impact;
- You are the main contributor to our customers’ satisfaction with our products after the implementation stage.
- You are responsible for incident and problem resolutions by following the internal guidelines and always considering the SLA timings.
There can be different complexity in the investigations you will perform, things related to : (but not limited to)
- Infrastructure and Application User access;
- ORTEC Monitoring tool: set up, interpret alerts and solution;
- Database issues: Back-Up’s & Restore; Queries;
- Integration issues between ORTEC and different 3 rd parties;
- Disk Space & Resource Issues;
- Infrastructure issues;
- Application Configuration: use of XSL Language and Visual Programming;
- Application Performance: Interfaces. Own ORTEC Products specific functionalities;
- Business issues;
- MSSQL Query: Debug and Optimization.
You will be in charge of ensuring the quality and on-time delivery of resolutions, balancing between understanding our customer’s business requirements and troubleshooting the technical solution (with SQL, XML/ XSL, Reporting, Scripting, and others).
Who are you?
As a successful candidate you are:
- Curious about ORTEC goals and story;
- Interested in operating in an international environment;
- Fast learner, autonomous and independent, flexible, and open minded;
- Available for a 24/7 program: shifts rotation;
- A reliable team player;
- Quality oriented and customer focused;
- Able to build trust and enduring customer relationships;
- Result oriented and with great analytical skills;
- Willing to grow and learn new technologies;
- Willing to improve the work environment;
- Eager to point out and speak up with a positive track to help colleagues and customers;
- Organized, able to prioritize between tasks and ask for help when needed.
Your skills and experience:
- University degree in relevant field (preferably IT related);
- Proficient in English: written and verbal. Other foreign language is an added advantage;
- Knowledge of MSSQL programming and databases. XSL knowledge is a plus;
- Knowledge of networking and MS Windows Platform. Scripting (PowerShell and Batch experience is a plus;
- Proficiency in working with Server-Client applications;
- Previous experience with clients is an asset;
- Intrigued by detective work in troubleshooting;
- Strong problem-solving judgement;
- Possibility to travel (mostly abroad), if and when required.
We offer:
- A unique work experience in an open, creative, and informal atmosphere;
- Inspiring, smart, and enthusiastic colleagues;
- Work – life balance approach;
- Great opportunities to develop yourself and fulfill your ambitions (clear career paths, yearly evaluations and increases, job rotation options);
- Hybrid schedule (defined by the department);
- Friendly work environment with a great location office building;
- Relaxation areas, pantry with fruits, juices, cookies and more available, game room;
- Events: Teambuilding, Year-end party;
- Sports, nutritional, physical and well-being program benefits offered in collaboration with GYMPASS;
- Medical, Dental and Vision coverage for you and up to 4 dependents;
- Private Pension;
- Life Insurance;
- Home Office Allowance;
- Food and meal Ticket;
- Gas Ticket;
- Possibility of extended parental leave due to being registered as a citizen company;
- Annual bonus based on team’s accomplishments – up to 1 full salary.
To apply for this job email your details to .
