EndereçoJoin HCLTech! ⭐Global Top Employer 2023⭐HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
Job Description:To resolve assigned tickets in adherence to agreed SLA and quality standards of the companyTo resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen CasesTo maintain high login Efficiency (Availability) for customersTo update worklogs and follow shift/ escalation process and process complianceWork on value adding activities such Knowledge base update & self developmentFrench (Advanced-Fluent)
Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Benefit package:Life insurancePrivate medical careMultisport CardClear career path in a growing multinational organizationMeal assistance
