UK Workplace Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

UK Workplace lead

Responsibilities

The UK Workplace Lead is responsible day to day delivery of the contract operations across the region to ensure delivery to KPIs, consistent best practices, ISO quality management standards and operational excellence. He/she will report directly to the Account Director and be supported by the wider leadership team (Finance Manager, EHS Manager, Engineering Energy & Sustainability Manager).

Responsibilities

• Having an operational awareness and understanding of the JLL delivery and customer needs in each of the offices supported by JLL IFM.
• Overseeing the delivery of JLL support functions in the account including the management of direct reports (Hard & Soft Leads and EMEA FMs) plus central team supporting the account (Sourcing/HR).
• Supports the JLL Account Director driving initiatives in terms of Governance, Compliance, Reporting, Client First Interface and delivery of the JLL Annual Account Plan.
• Supports the overall delivery of IFM operations across the account in terms of contract delivery, EHS, engineering services, legislative compliance, finance management reporting, people management etc
• Promotes high level of satisfaction among client users reinforcing on a prompt response and customer service focused delivery
• Demonstrates leadership, gives direction and mentors the JLL teams across the account to promote engagement, customer service excellence and aligned delivery across all service lines
• Provides support for JLL central systems across the contract/within JLL including JLL platforms, EHS and Quality Compliance and Vendor Mgmt.
• Oversees JLL compliance audits across EMEA offices in terms of procedures, JLL policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in account in terms of procurement, people management and central reporting ensuring all deliverables are actioned within agreed timeframes/KPI/SLA’s
• Maintains role as secondary contact for JLL Account Director and Regional FM’s.
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.
• Ability to manage multiple projects and priorities.
• Ability to network at all levels within the organization.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative, confidence and professionalism in all dealings.

Requirements

• Third level qualified, preferable in property, facilities, and operations or engineering.
• Minimum of 5 years in related role, with an operations focus in an FM environment.
• Experience working in a creative /social media environment would be beneficial.
• Diversity and equality of opportunity should be the central principle of your selection process. All stages of the process should be clear, objective and fair.
• Ensure you are not discriminating against potential applicants on any basis.
• Challenge each aspect of your job description to ensure that the requirements are essential to the role.
• Operations background within a multi-site facilities contract with a proven ability to understand and interrogate a TFM delivery.
• Proven track record of supporting and leading site-based teams across multiple service lines.
• Proven track record in positive people management and engagement with extensive leadership skills.
• Ability to work without supervision with the ability to drive positive impacts.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel, Word, Outlook) required.
• Excellent written and oral communication skills, including presentation and negotiation skills.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 )20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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