Vendor Management Coordinator – Custex Contract & Commercial (VMO)

Unilever is currently hiring for a Vendor Management Coordinator – Custex Contract & Commercial  based in Brasil

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us.

Our VMO team is embarking on an exciting journey! We are looking for a Contract Manager will be a subject matter expert for all Service line contracts, acting as a first point of contact for issues and escalations, governing and executing contract changes processes and coordinating a consistent Unilever way of working. The role will interact with a wide network of stakeholders both in Unilever and at the suppliers and will be a key contributor to the success of the service line. Act as a contract subject matter expert, a first point of contact for internal and external questions, issues and escalations.

Support commercial operations and contract management opportunities for providers and contracts in scope Track and ensure adherence to key contract rights and obligations by liaising with multiple internal stakeholders and the vendor Interact with Service Operations and Service Delivery teams on continuous improvement agenda by providing fit for purpose analytics and work in associated projects as required. Working closely with service operations and service provider teams to drive best practice ways of working globally. Support and provide input for the supplier performance and governance meetings as needed Engage in commercial discussions with third party providers and service lines, ensuring compliance with contract rules and agreed governance processes.

If you are looking forward to being closely partner with service line, Finance, and procurement teams to support the contract management and commercial experience, then we would love to hear from you!

What you can expect from the role?

• Closely partner with service line, Finance, and procurement teams to support the contract management for Commercial Experience (CustEx).
• Ensure 3rd party budgets, costs and suppliers are optimally managed, highlighting risks as needed.
• Continuously improve relationships with suppliers and internal stakeholders to drive value for Unilever.
• Work with Service delivery and Procurement teams as required in the specification of new or amended services and the identification and selection of suppliers.
• Support the Procurement Manager during negotiation of contracts or contract change to ensure that commercial and supplier performance requirements are reflected in any subsequent contract or service agreement and define the consequences of non-compliance.
• Operate an effective governance model for managing the supplier relationships within the portfolio.
• Operate an effective supplier management command structure and escalation process, to ensure that the requisite operational methods, procedures, facilities and tools are established, reviewed and maintained. Procures goods/services necessary to ensure the continuity of the service.
• Ensure proper monitoring of supplier services at an aggregated level and initiates actions, including the enforcement of any penalty clauses, to bring services back into line or to terminate them.
• Manage and oversee supplier service improvement actions and programmes.
• Manages supplier performance at the ‘aggregate level’ across all services delivered by the specific Service Providers.
• Ensures that the service providers resolve commercial and performance related issues that impact on their aggregated service delivery.
• Leads Contract Compliance and Commercial review meetings with suppliers and meets key stakeholders regularly to monitor progress against issues and to ensure that an agreed level of performance is maintained.
• Hold supplier and stakeholders to account to minimize value leakage on account of noncompliance to contractual obligations.
• Ensures that quantitative and qualitative data is collected and analysed to monitor the suppliers’ performance against agreed requirements, publishes the results, and initiates actions based on results. Ensures that subjective views of suppliers’ performance by own staff and the key are considered. Publishes the results of performance and service improvement reviews.
• Reviews SLAs and extensions to existing SLAs. Liaises regularly with service providers and customers to review and improve performance against SLA.
• Works with key stakeholders to establish qualitative assessment of the service provision, from the customers’ perspective, and initiates actions for improvement, where appropriate. Identifies and investigates opportunities for own organisation to achieve greater cost effectiveness from externally procured products and services.
• Monitors Supplier spend and carries out Billing Validation & booking of monthly charges. Validates the billing for accuracy and plugs any value leakages.  (Validates for discrepancies in scope, rates, volumes, Fx adjustments, penalties, rewards) and books the charges as applicable.
• Manages the forecasting for respective service line and perform forecast vs actual analysis.
• Ensure timely creation of PO’s and Drives adherence of No PO No Pay policy and POT (Payment on Time) target achievement with business entities and service providers.
• Owns the contract change management process to efficiently manage ongoing changes to scope, commercials. Ensures timeliness and accuracy.
• Carries out Consumption analytics to identify insights related to cost drivers and identifies optimization opportunities.
• Drives continuous improvement and Innovation initiatives. Contributes to Supplier strategy board activities and Key commercial initiatives in line with the org objectives from time to time.

Does this sound like you?

• Bachelor’s Degree
• Contract management experience preferred.
• Sound functional knowledge and experience with the management or operation of outsourced and third-party contracts.
• Good knowledge of accounting and forecasting.
• Strong appreciation of the service and governance processes and challenges.
• Good overall knowledge of wide areas of IT/ ES practice and applications
• Proven experience of leading and managing a team in a diverse and globally distributed environment
• Good commercial awareness and understanding of contracts.

Why Unilever?

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliantbusiness leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.