EndereçoAbout Us
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
We are looking for an experienced and self-motivated Warranty Coordinator to join our team!
Purpose of the position
• To provide administrative support to the front line activities of the technical team in the domestic market specifically related to the creation and execution of maintenance plans for customer’s equipment fleets and claim processing.
• To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.
Main tasks and responsibilities
Oversee and coordinate the maintenance contracts for customer equipment in SAP system
Process contracts and oversea cycle of order fulfilment internal and external
Coordinate and process warranty claims between dealer network and factories
Support the equipment handover process and coordinate the logistic aspect of the handover execution
Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
Identify process improvement opportunities and support the implementation
Provide good customer service for internal and external customers and find ways to improve the experience
Execute the defined KPI targets
Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety
What you’ll need to succeed
Education:
Bachelor/Master degree.
- Relevant university degree (Master or Bachelor) in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)
Experience:
Min 2 years of relevant experience in the defined Function
Proven experience in stakeholders management on different levels
Competencies:
Ability to work independently
Competency in Google applications including Slides, Sheets, Docs and G-Mail.
Business understanding and knowledge of KPI and customer success criteria
Fluency in both written and spoken English, a second language will be an asset
Self-starter & Self-motivated, proactive
Strong interpersonal and communication skills to effectively deal with internal customers
Ability to drive and execute change
Caring, reliable and pioneering
Good sense for details
Willingness to travel
SAP system knowledge would be preferable but is not essential
Wha We Offer
- Working with specialists in an international environment;
- Annual training budget and development program;
- Comfortable workplace and friendly atmosphere;
- Medicover Healthcare package;
- Multisport for you and your family;
- UNIQA Insurance for life;
- Hybrid working system;
- Co-financing parking;
- Office 5 minutes from SKM train station.
Interested to join?
Please submit your CV.
