EndereçoAbout Us:
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
We are looking for an experienced and self-motivated Manager, Hiab Warranty to join our team!
Purpose of the position
The purpose of the position is to establish, lead and develop a word class Hiab Loader Cranes operations within Warranty Management. Your main priorities are to serve our customers to secure up-time and limit cost damages and secure the organization get fast feedback to continuously improve. You withhold Hiab’s global Warranty system.
Main tasks and responsibilities
- Head the Loader Cranes Warranty team
- Focus on individual development, good and safe work environment and team results. Perform the PDP-process
- Establish and follow-up on annual budget, action plans, target setting and KPI´s. Reporting and perform monthly reviews on business performance.
- Ensure the quality of the work meets the customer expectations and secures Hiabs world class position.
- Member of the Product Support management team.
- Authority to accept/reject claims within set budget (according to Hiab approval limits) for Loader Cranes products.
- Process owner of Hiab warranty processes (claim administration, accounting, parts return management, supplier claiming )
- Responsible for development of the LCS Warranty model and Warranty terms and conditions (Cost provisions, warranty forum, warranty handbook etc)
- Ensure proper warranty handling in both Loader Cranes divisions as well as the other divisions.
- Continuous improvement of the operative processes - minimize administrative cost, include innovative process to expedite processing time and enhance data quality
- Ensure warranty data analytics and feedback to all forums working in constant improvement in Hiab as a brand (PLC, Quality…)
- Improve the visibility of warranty information and introduce advancements in claim processing, reducing the possibility of fraud
- Monthly reviews with FLU’s to minimize rejection rate from Principal and ensure proper LWC cost accounting.
You ensure your team:
- Create one point of support for warranties
- Case pre-analysis, filter & distribute internally. Secure fast feedback loops
- Manage C-Care support and training
- Maintain and update warranty documentation (service and warranty manual, Warranty handbook, terms & conditions including financial and legal regulations and demands)
- Responsible for warranty master data incl. workcodes and labour rates
- Increase customer satisfaction
- Operate warranty back-office administration (e.g. accounting, data quality) and supplier claiming feedback and parts return
- Support NPD requirements
- Other responsibilities as agreed
What you’ll need to succeed
Education:
- Academic degree in engineering, quality, management. Economy if combined with one of the above as minor specialization. Minimum 3 years.
Working Experience:
- Several years of customer and/or product service and support management.
- Leading role for at least 2-3 years on top-middle management level, preferably in a global environment
- Leading, coordinating or managing projects and training operations
Competence and Skills:
- Superior: Project management. Communication and customer support
- Advanced: IT systems for customer support and service operations and financial systems
- Personal attributes or qualities: Extrovert and people oriented, solution focused and fact based, like to have things in order with a holistic mindset. Energizing, inspirational, flexible
Language skills:
- English requirement: Advanced
- Preferred: a third language, Spanish, Swedish, German, Polish or French
What we offer:
- Hybrid working system;
Working with specialists in an international environment;
Annual training budget and development program;
Comfortable workplace and friendly atmosphere;
Medicover Healthcare package;
Multisport for you and your family;
UNIQA Insurance for life;
Interested to join?
Please send your resume
