EndereçoAbout Atos
The future is our choice
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
1st Level Service Desk Agent
We are looking for a responsible and reliable colleague for our team.
Job Description:
The applicant's task is to record everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope.
Fixing known problems and supporting design solutions.
Collecting symptoms, analyzing and solving customer problems through remote access.
Process management of related incidents or requirements and documentation of changes made.
Cooperation and coordination of service support with other internal departments to handle incidents.
Responsible for taking inbound calls and providing support to corporate offices and field employees regarding software/hardware issues. Microsoft applications, etc.; scheduling maintenance.
Installing and setting up equipment and hardware/software for new and existing employees; performing upgrades when necessary.
Performs other duties as assigned.
Employee requirements:
Responsible and independent approach.
Reliable, systematic and communicative type with proactive access to assigned tasks.
Working time flexibility.
Good communication skills and customer orientation.
Practical experience with solving SW problems in IT areas.
Previous experience with working at Call Center, Helpdesk, IT support practice is an advantage
Completed military service for male candidates or at least 3 years
Ability to function in a fast paced, multi-tasking environment.
Ability to support a multi-site organization is a plus.
Positive customer relations/service skills.
Demonstrated strong interpersonal and communication skills.
Education:
IT, electrotechnical, eventually other technical focus
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Associate's degree in Computer Science is preferred, or related field experience
Language skills:
English Language - Intermediate (B2)
Turkish Language- Mother Tongue
What we Offer
GPTW Certified Company
Competitive compensations and benefits
Flexible benefit program
Private health insurance
Life insurance
Performance Bonus
Accolade bonus
Referral bonus
Transportation allowance
Meal allowance
Kindergarten allowance
Buddy program
Flexible working hours at Atos or home office
Company SIM card
Days of annual leave above the legal minimum
Atos University Access – Professional and personal development through continuous education and certification
Wellbeing days
Friendly working environment
BYOD - Bring your own mobile device campaign
Thanks for taking time to review our job ad. If you believe this is the right match, please do not hesitate to apply with your CV in English.
We are eager to learn more about our applicants!
#LI-Turkey
At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.
