Client Development Manager

Company Description

Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more.

Did you know that Epsilon:

• Created the first ever travel rewards program for PanAm Airlines?

• Built Apple’s first CRM database?

• Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more?

• Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors?

Job Description

We are looking for a Client Development Manager to join our sales team in Brazil reporting directly to the Manager, Client Development. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients.

Responsibilities:

• Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships.

• Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.

• Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.

• Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.

• Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.

• Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.

• Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.

Qualifications

• 5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.

• Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.

• Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.

• Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.

• Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.

• Self-motivated and results-driven, with a focus on surpassing performance targets.

• Advanced level in English for business discussions and correspondence at an intermediate level.

• Advanced level in Spanish

• Experience with programmatic media operation

• Experience with CRM software is advantageous, showcasing efficiency and technology utilization.

Additional Information

What We Offer:

• Being part of a leading team in an industry in full growth and with great international projection
• Working mode: Hybrid
• Vacations: 30 days
• Flex Friday every 15 days
• Additional day off on birthday
• Medical insurance
• Work equipment
• Food voucher
• Internet allowance (Monthly)
• Gympass subscription paid by the company
• Club Retargetly discount platform
• Language course (English and/or Spanish)