EndereçoWe are hiring a confident Client Service Account Manager to join our all-star team at JPMorgan Chase & Co. in São Paulo, SP.
Growing your career as a Full Time Client Service Account Manager is a fantastic opportunity to develop excellent skills.
If you are strong in presentation, persuasion and have the right mindset for the job, then apply for the position of Client Service Account Manager at JPMorgan Chase & Co. today!
Job Identification
210377631
Job Category
Locations
Posting Date
01/19/2023, 01:05PM
Job Schedule
Full time
Job Description
Job Summary
The Latam Client Service Team is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to all TS clients.
Job Description
The main purpose of this position is act as an escalation contact, ensuring all Client Service related tasks are completed promptly with a high degree of quality and efficiency.
The Client Service Account Manager will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance.
A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.
Roles and Responsibilities: (include specific functions/tasks/performance objectives but not limited to)
- Provide the client with support/information regarding interest claims and billing enquiries.
- Act as escalation point for large money movements and escalated transactional enquiries.
- Liaise with Relationship, Product and Operations Managers regarding service issues.
- Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities.
- Identify opportunities for product development and enhancement, and process improvements.
- Eliminate exceptional and manual processes.
- Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates.
- Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.
- Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required.
- Record client interactions in Navigator (e.g. calls, issues, proactive communications etc.).
- Participate in and support TS initiatives as needed.
- Build solid working relationships with customers and internal partners.
- Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
- Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.
Education/ Experience
- Graduate of any Business course.
- Cash Management and Treasury Services experience/knowledge preferred.
- Client contact experience preferred.
- Fluent written and spoken in English and Local Language.
Functional Skills/ Knowledge
- Cash management/Treasury product knowledge preferred
- Keen attention to detail.
- Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to work in a fast-paced environment.
- Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.
- Strong organizational and decision-making skills.
- Ability to work on multiple applications while working under minimal supervision.
- Exhibit ability to work effectively in a team environment.
- Excellent interpersonal skills.
- Demonstrates cultural sensitivity and awareness.
Technical/ Application Skills
- Proficient in various desktop and internet-based applications.
- Proficient in MS Office Tools: Outlook, Excel and Word.
If Internal:
- At least On Track ratings for year-end 2020.
- No active corrective action (Written Warning up).
- At least 1 year in the current role.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated Client Service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.
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Benefits of working as a Client Service Account Manager in São Paulo, SP:
● Learning opportunities
● Company offers career progression opportunities
● Competitive salary
