Client Service Administrator / Administrateur Du Service Client

As a Client Service Administrator, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Professional skills and responsibilities for this role include but are not limited to:

• • Involvement in various client teams, being the primary point of contact, where appropriate.
  • Working directly with client contacts and fully understanding the client’s business, policies, procedures and issues and  opportunities related to their mobile employees.
  • Participation in client meetings and business development activities.
  • Responsibility for the engagement administration to allow all staff to focus on the right work.
  • Tracking and supporting client deadlines.
  • Coordination of payroll, tax notices and compliance season workflow.
  • Working with the team to identify opportunities to automate work to reduce hours, share knowledge and ideas.
  • Assisting engagement leaders with the billing process.
  • Collaborating with other CSA’s nationally to share knowledge, materials and best practices.

• Experience in customer service
• A strong grasp of technology, including MS office and Google Suite of products
• Effective written and verbal communication skills, ability to communicate and manage expectations with clients
• Demonstrated self-motivation and a desire to take responsibility for personal growth and development
• Ability to work effectively under pressure without compromising professional standards or quality of work
• A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives
• Flexible in terms of work schedule as services all Canadian time zones and overtime is required