EndereçoDriving Infinite Possibilities Within A Diversified, Global Organization
As a Customer Experience Professional at Honeywell Industrial Automation, in Katowice, Poland, you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, 3 + 2 days model.
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Helping organizations become more connected to make our world smarter, safer, and more sustainable.
Key requirements
- Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests
- Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
- Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively
- Claims Management: Handle disputes and financial claims, ensuring swift resolution
- Continuous Improvement & HOS: Apply process improvements and support automation projects
- Taking ownership on creating and maintaining complex orders for Projects Team
- Transformational Projects, Process Maintenance, Training & Audit: Provide training, support quality audits, and drive team improvement
Key skills and qualifications
- High School Diploma required
- Business fluent in written and spoken English
- 3+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
- Strong knowledge/experience with CRM/ERP system business processes
- High level of MS office skills (Excel, Word, Outlook, PowerPoint)
Our offer
- Comprehensive induction, ongoing training and development to set you up for success
- Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
- In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
- Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
- Company paid pension contribution (PPK) to help you plan for the future
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#FutureShaper
Additional Information
- JOB ID: HRD221648
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,Poland
- Nonexempt
