Customer Service Manager -Lifecycle Support Services

Lead and manage the Aftermarket Service Organisation which includes the Field Service Engineering Operations, Parts and Modules/Systems Support Team. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities
Lead Team Activities
Build an effective team in communication strategies
Develop And Report Performance Metrics
Develop and Oversee Team
Lead Continuous Improvement Projects
Train and mentor field service technicians and engineers
Drive AOP Compliance
Work together with the Sales Team to boost Aftermarket sales across various Customer verticals
Work alongside R&D and management to create and implement Aftermarket solutions

WE VALUE

• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effective manage a team
• Previous Customer Service experience

Additional Information

• JOB ID: HRD223130
• Category: Customer Experience
• Location: Berliner Ring 3 & Forster Strasse 2,Harsum,NIEDERSACHSEN,31177,Germany
• Exempt