EndereçoLocalização de trabalho: São Paulo
São Paulo - SP
Localização de trabalho: São Paulo
São Paulo
A Ferrero é uma empresa familiar com uma visão verdadeiramente moderna e global, e a casa de marcas icônicas como Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® e Kinder Surprise®. À medida que o amor pelas nossas marcas continua a crescer, o mesmo acontece com nosso alcance global. Representado em mais de 50 países e com produtos vendidos em mais de 170, o Grupo Ferrero é amado por gerações em todo o mundo. O segredo do nosso sucesso global? 38,767 funcionários dedicados, que celebram o cuidado e a qualidade para criar um negócio, carreiras e marcas das quais nos orgulhamos. Junte-se a nós e seja um deles!
A Ferrero está comprometida em construir uma cultura diversificada e inclusiva, na qual todos os funcionários se sintam bem-vindos e apreciados e tenham oportunidades iguais. Acreditamos que todo o nosso pessoal tem o mesmo talento à sua maneira. Ao nutrir a curiosidade e as habilidades naturais de nossos funcionários, fornecemos a eles, geração após geração, os meios para ter sucesso pessoal e profissional, permitindo que eles planejem sua jornada na Ferrero. A diversidade de nossos talentos é o que torna nosso ambiente de trabalho multicultural, inovador e altamente recompensador.
Sobre esta posição:
The CS Operations Manager is responsible for leading all portfolio management and billing strategy to ensure a high level of Customer Service. He/She leads a team of Customer Service specialists with the aim of guaranteeing a high level of service to the company's main customers through demands of a commercial nature (sales orders, delivery tracking, returns, and other complaints)
Principais responsabilidades:
BUDGET MANAGEMENT
- Monitor current vs planned results, supporting channel managers with relevant information to achieve sales objectives, helping to anticipate problems and mitigate risks
CUSTOMER SERVICE ADMINISTRATION
- Manage the team's operational activities (orders, complaints, contacts, master data, etc.) through performance indicators (fulfillment, complaints, returns, etc.) to ensure a high level of Customer Service
- Ensure the implementation of processes and development plans to improve customer satisfaction
- Construction and maintenance of business rules, conducting the supply process in accordance with the strategic matrix of prioritization and profitability of the business.
CROSS-DEPARTMENTAL RELATIONS
- Lead relevant operational meetings to provide input, monitor and react to deviations in business plans (S&OP meetings, commercial committees, etc.)
- Lead projects within your area of responsibility, interacting with other departments (IT, BI, logistics, purchasing, etc.) aiming to implement what is necessary
ORDER MANAGEMENT/FULFILLMENT
- Align S&OP plans with operations strategies, ensuring optimal Customer Service
- Ensure the best order calendar x the company's product availability strategy
- Product allocation strategy considering directions of Ferrero do Brasil's growth plan
- Cluster management with the Customers development team for the end to end process (Order to cash)
- Responsible for all structuring of commercial meetings with the revenue and sales team (Work tables)
LOGISTICS COLLABORATION
- Management & optimization of RTM (route to market) to ensure a high level of service within the supply chain
- Management of delivery calendar structured by events
- Management of the return flow and customer returns with the Supply Chain to provide credit notes.
TEAM MANAGEMENT
- Act in accordance with the Group's references to recruit, manage, motivate, train and develop the team itself
- Effectively and efficiently manage your own team, defining and planning activities
- Ensure the professional development of its own resources, carrying out assessments and proposing training and other initiatives
- Maintain team motivation and high engagement
Quem buscamos:
- Graduated in Engineering, Administration, Economics or related areas;Engineering, Administration, Economics or related areas;
- Advanced English;
- Project Management;
- Advanced MS Office, SAP.
