Customer Solutions Liaison (Immunology) - Im - São Paulo

800 million! That's the number of lives we impact around the world through innovative products and cutting-edge medical science, Novartis is among the world's leading pharmaceutical companies, always seeking to bring innovative products to patients quickly and effectively. As a global company, resources and learning opportunities at Novartis are also plentiful, involving both global and local cross-functional careers. As part of Novartis Brazil, you will have great opportunities to develop and impact the success of our business, contributing to the same purpose of reimagining medicine to improve and extend people's lives.
For more information about Novartis access www.novartis.com.br and www.novartis.com
Your responsibilities:
• Recognize, develop and implement innovative solutions and projects that are aligned with Marketing Team to expand our share of mind in the Marketing;
• Deeply understand strategic accounts and the environment through a robust diagnosis with the UX Team, mapping their interests, strengths, weaknesses, opportunities and threats and unmet needs through a co-creation project in close collaboration with the field team;;
• Identifying opportunities in the patient journey and working to minimize barriers, disseminate trustful and balance scientific and technical information to the customers, contributing to the best value proposition comprehension;
• Ensure end-to-end understanding of all projects (internally and externally), ensuring complete clarity and approvals in accordance with the Novartis compliance policy;
• Have a deep knowledge on Immunology environment and implement a powerful, effective and concise value proposition, strengthening to the Immunology area in the Private Market;
• Responsible for working in partnership with the in-field team (Access, MSL's, Sales Team), identifying, mapping, engaging and managing key stakeholders from the top customers and co-create projects within the real pains diagnosed;
• Establish effective working relationships with external customers through value solutions that provide benefits and can improve impact the patients journey in a framework of sustainability and efficiency to the system;
• Develop and implement account strategy and action plans, accordingly to business goals and prioritization;
• Guarantee all projects and interactions follow local legislation and are under global and local compliance standards of Novartis translated through its polices, guidelines and code of conduct;

What you’ll bring to the role:
• A minimum of 4 years of experience in biotech or pharmaceuticals industry;
• Experience and knowledge in digital process and Access will be a differential;
• Experience in leading a cross-functional team environment
• Relevant Immunology therapeutic area knowledge is preferred, but not mandatory;
• Deep understanding of Brazilian Private Health System;
• Excellent verbal, interpersonal skills to lead, interact, resolve conflict and drive consensus among individuals from a variety of disciplines;
• Excellent knowledge and communication of technical and scientific information; Problem-solver and negotiation skills;
• Complete graduation.
• Fluency in Portuguese and Advanced English.
You’ll receive:
Competitive salary, annual bonus, pension scheme, life insurance, 30 days annual leave, year-end recess, hybrid work model (home office 2x a week), flexible working arrangements, birthday day-off, maternity and paternity leave, subsidized dining facilities, health and dental insurance, employee recognition scheme, free parking lot (Santo Amaro and Cambe), Gympass, Space Energized for Life, gym (Santo Amaro) and virtual self-development tools.
Why consider Novartis?
236 million lives were touched by Novartis Innovative Medicines in 2022 worldwide, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do at Novartis!
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network