Customer Support Representative - (Part Time)

At EverBee, we believe that everyone deserves the opportunity to pursue their passions and live life on their own terms. We are committed to making global e-commerce accessible and simpler for everyone around the world -- and using it as a force for good in families and communities. We are firm believers that with unwavering commitment and determination, anyone can achieve success.
Our software suite is designed to help e-commerce sellers succeed by providing them with a platform of software tools to grow their businesses.
We are committed to providing a user-friendly and intuitive platform that empowers our users to achieve their goals and create a better life for themselves and their families.
EverBee is currently trusted by 100,000+ users around the globe - and we're just getting started.
Do the following 3 points describe you?

• You're motivated, hungry, and truly care about the work you do and the people you impact.
• You get obsessed with improving things and talking about the future
• You're NOT interested in "work life balance", rather, you want to LEARN faster, be challenged more -- you're more interested in "integrating" your life with your work. Work you can be passionate about.
• We are looking for a skilled and passionate customer service representative to join our team.
• The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for helping others. In addition, we believe that a strong understanding of e-commerce is crucial for providing excellent Customer Support, and we are looking for someone who shares this belief.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email (only)
• Resolve customer complaints and issues in a timely and satisfactory manner
• Maintain customer satisfaction by providing accurate and useful information
• Provide first-level technical support for customer inquiries and issues
• Document customer interactions
• Collaborating with internal teams to ensure a seamless customer experience

Requirements:

• Proven experience in customer service
• Strong communication and interpersonal skills
• You can speak, read and write in English (advanced)
• The ability to work autonomously and drive your performance and development is essential in this role.
• Team player who can jump in and support the team on a variety of topics and tasks.
• Crazy about self-development, reflective, and open to challenges.
• Technical aptitude and ability to troubleshoot software issues
• Strong interest in learning and understanding the e-commerce industry
• Required to work evenings, weekends, and holidays, as well as "on-call" on a rotational basis
• The ideal candidate should have a flexible schedule
• Experience selling on Etsy (or other e-commerce experience) is a strong plus

Our location: We are a remote-first team. We work from Turkey, The Philippines, The Netherlands, Brazil, India, among other places.
We offer a competitive salary, a dynamic work environment, and opportunities for growth and development. If you're passionate about helping customers and have the skills we're looking for, we want to hear from you!
We are an English-speaking company, and we will not revise applications in other languages.

Atendimento ao Cliente, Inglês, E-Commerce